CASSANDRA PAUL
Shreveport
Summary
Dedicated, hardworking, and committed to becoming a dependable and valuable team member. Enthusiastic and reliable, dedicated to providing excellent customer service with a smile. Patient care oriented, bringing forth a compassionate and friendly attitude. A strong leader who works well under pressure and exudes positivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Manet Community Health Center
04.2024 - 08.2025
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Intake Coordinator/Receptionist
Dana Behavioral Health
07.2022 - 01.2024
- Demonstrated excellent customer service skills by greeting guests and providing helpful information
- Set up and maintained a customer contact list, resulting in improved communication with customers
- Created and maintained a filing system for all office documents, resulting in improved data accuracy
- Assisted with basic administrative tasks such as photocopying, filing, and faxing
- Developed and maintained strong relationships with vendors and suppliers
- Processed payments and invoices accurately and per company procedures
- Provided information to visitors and callers, referring them to the appropriate department
Intern
TBM Consulting
07.2020 - 01.2023
- Conducted a literature review to identify the latest research in a field of study, allowing for more informed decision-making on the research project
- Demonstrated strong problem-solving skills by identifying and resolving complex issues
Teacher Assistant
Amherst Montessori
09.2021 - 05.2022
- Monitored and reported student progress to the teacher, providing feedback on areas of improvement
- Established positive relationships with students, parents, and faculty, resulting in improved classroom morale
Cashier, Floor assistant
Burlington Coat Factory
07.2020 - 04.2021
- Responded to customer inquiries in a timely and knowledgeable manner, providing a positive customer experience
- Managed customer complaints professionally and courteously, ensuring a high level of customer service
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues promptly
Cashier
Primark
05.2019 - 08.2019
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Teacher Assistant
Westwood Children's School
02.2018 - 08.2018
- Monitored student progress and provided feedback to help them reach educational goals
- Organized and oversaw after-school activities to keep students engaged and motivated
- Assisted teachers in managing classroom behavior, leading to improved classroom discipline and reduced disruption
Education
Degree - Sociology
University of Massachusetts Amherst
05.2022
Diploma - undefined
Dedham High School
06.2018
Skills
- Ability to Work Under Pressure
- Leadership
- Consulting
- Scheduling
- Google Applications
- Microsoft Office
- Medical Records
- Customer Service
- CPR Certified
Certification
- First Aid/CPR Certified
LANGUAGES
English
Timeline
Patient Service Representative
Manet Community Health Center
04.2024 - 08.2025
Intake Coordinator/Receptionist
Dana Behavioral Health
07.2022 - 01.2024
Teacher Assistant
Amherst Montessori
09.2021 - 05.2022
Intern
TBM Consulting
07.2020 - 01.2023
Cashier, Floor assistant
Burlington Coat Factory
07.2020 - 04.2021
Cashier
Primark
05.2019 - 08.2019
Teacher Assistant
Westwood Children's School
02.2018 - 08.2018
Diploma - undefined
Dedham High School
Degree - Sociology
University of Massachusetts Amherst
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