Cassandra Roumo
New Orleans
Summary
Operations management consultant with extensive experience in strategic project implementation and community engagement. Successful in fostering collaboration among NGOs and CBOs while developing policies that streamline operations and enhance professional development through targeted workshops.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Management Consultant
Link To Office, LLC
10.2010 - Current
- Successfully provided operations and administrative support to clients across various sectors, ensuring efficient and accurate processes. Identifying and developing policies, processes, and procedures specific to organizational needs to increase efficiency of managing daily operations.
- Analyzed operational processes to identify areas for improvement and efficiency.
- Developed strategic plans to optimize resource allocation and workflow management.
- Facilitated cross-functional teams to enhance collaboration and communication across departments.
VOAD Coordinator
New Orleans Office of Homeland Security and Emergency Preparedness (NOHSEP)
01.2024 - 12.2026
- Coordinate, plan and direct disaster response or crisis management activities of volunteer organizations active in disaster (VOAD), supporting City of New Orleans emergency management team in response to all incidents. In blue skies, lead educational awareness and preparedness presentations as the community engagement representative for NOLA Ready Year-Round. Build relationships and strengthen collaborations with NGOs and CBOs in areas of response and recovery.
- Coordinated logistics for disaster response and recovery operations in New Orleans.
- Managed inventory and distribution of emergency supplies to affected areas.
- Communicated effectively with multiple agencies during crisis situations.
Meeting Facilitator
ADL
01.2015 - 12.2020
- Skilled in facilitating diversity and cultural awareness workshops, implementing new systems and procedures, and fostering professional development. Trained to facilitate diversity inclusion workshops for adults with approximately 4 hours of interactive sessions that promoted recognition of and tools addressing bias and prejudice in the workplace.
- Facilitated workshops to promote collaborative learning and engagement among participants.
- Developed training materials to support diverse learning styles and enhance understanding.
- Coordinated logistics for events, ensuring all resources were available and organized.
Community Engagement Fellow
Evacuteer.org
01.2016 - 12.2016
- Conducted in-person emergency evacuation training for large, diverse populations in underserved communities, collaborating with event leaders to market training, registering participants, providing attendance incentives, and securing appropriate venue.
- Developed training materials for volunteers on emergency response protocols.
- Coordinated logistical support for community disaster preparedness events.
- Facilitated communication between stakeholders and community organizations.
Director of Development
Neighborhood Housing Services
01.2010 - 12.2012
- Grant research and coordination, public and private foundations, City, State and Federal Funding. Proposal submissions and reporting. Responsible for data collection and program reporting to funders. Also work with the Board of Directors with governance and compliance, recruitment, long term, and short team strategy support.
- Led fundraising initiatives to secure resources for community housing projects.
- Developed strategic partnerships with local organizations and stakeholders for support.
- Oversaw grant writing and submission processes for funding opportunities.
President & COO
NACM
01.2006 - 12.2010
- Statewide association management, overseeing multiple and diverse credit management industry groups. Coordinating and scheduling monthly meetings with credit managers. Strategic management of day-to-day operations, recruitment of association members, and program development and management of services.
Education
MBA -
University of Phoenix
01-2025
Skills
- Operations Management
- Project Management
- Process Improvement
- Operational Strategy
- Financial Analysis
- Data Visualization
- Strategy implementation
- Stakeholder Engagement
- Team Coordination
- Resource Allocation
- Leadership training
- Presenter/Meeting Facilitator
- Group Facilitator
- Nonprofit management
- Executive Administrative Management
Certification
Small Business Mentor, SCORE New Orleans, 12/31/19
Awards
Neighborhood Engagement Partnership Award, City of New Orleans, 12/31/25
Timeline
VOAD Coordinator
New Orleans Office of Homeland Security and Emergency Preparedness (NOHSEP)
01.2024 - 12.2026
Community Engagement Fellow
Evacuteer.org
01.2016 - 12.2016
Meeting Facilitator
ADL
01.2015 - 12.2020
Operations Management Consultant
Link To Office, LLC
10.2010 - Current
Director of Development
Neighborhood Housing Services
01.2010 - 12.2012
President & COO
NACM
01.2006 - 12.2010
MBA -
University of Phoenix