Cassie Torrey
Rayville
Summary
Attentive customer service professional with a proven track record at Bayou Laser Restoration, excelling in problem-solving and clear communication. Adept at managing customer inquiries and maintaining precise records, I leverage my data entry skills and attention to detail to enhance client satisfaction and operational efficiency. Flexibility with working remotely.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
C&L Windshield Repair
10.2023 - Current
- Scheduled repair appointments and confirmed service details with customers
- Maintained organized records for appointments, invoices, and insurance details
- Provided clear explanations of the repair process and next steps
- Accurately entered customer, vehicle, and repair data into company database
- Supported daily administrative operations and reporting remotely and in-person
Customer Service Supervisor
Bayou Laser Restoration
06.2021 - 08.2023
- Provided professional customer service by responding inquiries about our laser cleaning services, scheduling, and pricing.
- Entered and updated customer information, service details, and job records accurately in our companies data system.
- Worked independently, managed time efficiently, and met deadlines.
- Assisted customers both remotely and on-site.
Customer Service Representative
Bayou Auto Glass
08.2017 - 05.2021
- Responded to customer inquiries via email, chat, or phone in a professional and timely manner.
- Provided accurate information about auto glass products, services, and policies.
- Resolved problems efficiently while maintaining accuracy and courtesy.
- Flexible with my work environment being remote or in person.
Education
Bachelor of Science - Criminal Justice
University of Louisiana At Monroe
Monroe, LA01-2027
Skills
- Customer service
- Problem solving
- Clear written communication(Email & Chat)
- Data entry
- Microsoft Excel & Microsoft Word
- Familiarity with databases
- De-escalation skills
- Precise attention to detail
Timeline
Customer Service Representative
C&L Windshield Repair
10.2023 - Current
Customer Service Supervisor
Bayou Laser Restoration
06.2021 - 08.2023
Customer Service Representative
Bayou Auto Glass
08.2017 - 05.2021
Bachelor of Science - Criminal Justice
University of Louisiana At Monroe