Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Lirette

DeQuincy

Summary

Accomplished Manager with a proven track record at McDonald's, enhancing customer satisfaction and team performance through exceptional leadership and problem-solving skills. Expert in customer service and time management, successfully resolved conflicts and improved safety procedures, significantly boosting team agility and service quality.

Overview

3
3
years of professional experience

Work History

Manager

McDonald's
02.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.

Carhop

Sonic
03.2023 - 01.2024
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
  • Enhanced sales by upselling menu items and promoting daily specials.

Sales Associate

Shoe Dept
12.2021 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Diploma -

Nederland High School
Nederland, TX
05.2023

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Task delegation
  • Complex Problem-solving

Timeline

Manager

McDonald's
02.2024 - Current

Carhop

Sonic
03.2023 - 01.2024

Sales Associate

Shoe Dept
12.2021 - 01.2023

Diploma -

Nederland High School

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Catherine Lirette