Cathrine Johnson
New Iberia
Summary
Dynamic Travel Agent with extensive experience at Spring Chicken Travel, specializing in personalized itinerary planning and exceptional customer service. Proven ability to resolve client issues effectively while maintaining strong relationships. Expert in GDS systems and travel documentation, ensuring seamless travel experiences that exceed client expectations.
Experienced Travel Agent with a background in designing and executing customized travel plans for diverse clientele. Strong emphasis on providing high-quality customer service, managing budgets and negotiating with suppliers to secure deals. Skilled in utilizing technology platforms for efficient booking and itinerary management. Have consistently enhanced customer satisfaction levels in past roles.
Overview
10
10
years of professional experience
Work History
Travel Agent
Spring Chicken Travel
New Iberia
01.2015 - Current
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Tracked client travel preferences and history to provide tailored travel advice.
- Organized group travel arrangements, coordinating logistics for seamless travel experiences.
- Assisted in the development of travel insurance policies to protect clients against unexpected events.
- Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
- Developed personalized travel itineraries based on clients' preferences and budget.
- Created travel itineraries and made adjustments to meet client specifications.
- Coordinated ground transportation to and from accommodations for clients.
- Utilized GDS systems efficiently for booking and confirming travel plans.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Researched availability of airfare and hotel rooms using reservation systems.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Completed ongoing training with company and travel partners.
- Processed payments from clients via cash or credit cards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Travel Agent - Disney Travel
College of Disney Knowledge
Florida City, FL01-2015
Cruise Agent - Cruises
CLIA
Washington DC01-2015
Skills
- Travel itinerary planning
- GDS systems usage
- Customer service
- Travel documentation
- Airline regulations
- Reservation systems
- Client relationship management
- Problem resolution
- Attention to detail
- Payment processing
- Communication skills
- Client consultations
- Client relations
- Administrative tasks
- Travel industry expertise
- Reservations management
- Data entry
- Multi-tasking
- Verbal and written communication
Timeline
Travel Agent
Spring Chicken Travel
01.2015 - Current
Travel Agent - Disney Travel
College of Disney Knowledge
Cruise Agent - Cruises
CLIA