Cayte Robinson
Shreveport
Summary
Dynamic Operations and Social Media Coordinator with a strong background in customer service and teamwork. Skilled in developing engaging content and optimizing workflows to enhance overall operational performance and client experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations and Social Media Coodrdinator
Miss Georges Grilled Cheese
07.2021 - Current
- Developed and executed social media strategies to enhance brand presence across platforms.
- Created engaging content tailored to target audiences, boosting user engagement significantly.
- Monitored analytics to assess campaign performance, adjusting strategies for optimal results.
- Collaborated with cross-functional teams to ensure cohesive messaging in promotional materials.
- Navigated numerous systems necessary for restaurant operations.
- Streamlined operations with thorough process analysis and optimization strategies.
- Implemented process improvements to enhance productivity and reduce waste.
- Analyzed performance metrics to identify areas for improvement in service delivery.
- Developed training materials to support onboarding of new staff effectively.
- Managed scheduling and resource allocation to maximize operational effectiveness.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
Stylist
SportClips Haircuts
03.2026 - 04.2026
- Provided exceptional customer service to ensure positive client experiences.
- Executed haircuts and styles according to client requests and industry standards.
- Maintained cleanliness and organization of workstations and equipment.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to enhance service efficiency during peak hours.
- Adapted quickly to diverse client needs and preferences for personalized services.
- Participated in training sessions to improve styling techniques and product knowledge.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
Assistant Manager in Training
SportClips Haircuts
08.2024 - 02.2026
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Collaborated with team to maintain high standards of service and cleanliness.
- Supported training of new staff members on company policies and procedures.
- Analyzed customer feedback to enhance service delivery and address concerns.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business.
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Achieved high levels of customer retention through proactive engagement strategies tailored to individual needs.
- Provided exceptional customer service while managing escalated complaints or concerns.
- Assisted manager in developing sales goals and tracking progress towards achieving them.
- Ensured compliance with company policies, safety regulations, and local laws through regular staff training sessions.
- Improved customer satisfaction by addressing and resolving customer issues in a timely manner.
- Managed daily operations by creating schedules, delegating tasks, and monitoring performance.
- Developed strong relationships with clients through excellent communication and problem-solving skills.
Operations Lead
Splinters Axes and Ales
03.2023 - 06.2024
- Oversaw daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated inventory management to optimize stock levels and minimize shortages.
- Streamlined communication between departments to improve operational efficiency.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
Education
High School Diploma -
Bowell High School
Fort Worth, TXSkills
- Content marketing
- Content development
- Social media marketing
- Content curation
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Creative thinking
- Teamwork and collaboration
- Compliance management
- Marketing
- Employee engagement
- Positive attitude
- Teamwork
- Problem-solving
- Time management
Certification
- Licensed cosmotologist - 24-26
Timeline
Stylist
SportClips Haircuts
03.2026 - 04.2026
Assistant Manager in Training
SportClips Haircuts
08.2024 - 02.2026
Operations Lead
Splinters Axes and Ales
03.2023 - 06.2024
Operations and Social Media Coodrdinator
Miss Georges Grilled Cheese
07.2021 - Current
High School Diploma -
Bowell High School