Cearri Brooks
Maurice
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
8
8
years of professional experience
Work History
Patient Access Registrar
SWLA
Lafayette
10.2022 - Current
- Responsible for greeting incoming patients and visitors with excellent customer service.
- Answer calls and schedule appointments using the computer.
- Enter/verify patient demographics and insurance information correctly in system.
- Collect copayments, review balances in conjunction with billing and offer patients sliding scale applications.
- Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.
- Understand and follow all oral and written instructions.
- Verified patient information and insurance details for accurate registration.
- Assisted patients with completing necessary forms and documentation.
- Coordinated with clinical staff to ensure smooth patient check-in procedures.
- Monitored waiting times and communicated updates to patients effectively.
- Educated patients on health services available and insurance coverage options.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Developed positive relationships with physicians, nurses, administrators, and other staff members.
- Performed data entry of demographic, financial, insurance, and clinical information into the system.
Orthodontic/Dental Assistant - Patient Access Representative
Bayou Braces
Lafayette
05.2021 - 10.2022
- Assist with front desk: customer service, answering calls and scheduling appointments using the computer.
- Clinical chair side assistant in all aspects of orthodontics, orthodontic appliances, specialized instruments, materials, and equipment.
- Document patient medical and oral health histories.
- Fabricate and adjust retainers and braces for patients and make patient study models.
- Provide reassurance and support to patients during exams, tests, and procedures.
- Educate patients on proper oral hygiene, including brushing and flossing techniques.
Store Manager
Hibbett Sports
Crowley
04.2017 - 05.2021
- Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, store layout, and selling procedures.
- Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory.
- Hire, train, develop, and supervise staff.
- Coordinate daily staffing and staffing schedules.
Education
Dental Assistant -
Acadiana Area Career College
Lafayette, LA08.2016
High School Diploma -
Crowley High School
Crowley, LA05.2016
Skills
- Patient registration
- Insurance verification
- Data entry
- Appointment scheduling
- Medical terminology
- Customer service
- Health information management
- Cash handling
- Compliance knowledge
- HIPAA compliance
References
References are available on request.
Timeline
Patient Access Registrar
SWLA
10.2022 - Current
Orthodontic/Dental Assistant - Patient Access Representative
Bayou Braces
05.2021 - 10.2022
Store Manager
Hibbett Sports
04.2017 - 05.2021
Dental Assistant -
Acadiana Area Career College
High School Diploma -
Crowley High School
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