Cecilio Mata
Arcadia,LA
Summary
Experienced Customer Service Professional with over 5 years of experience, skilled in building and maintaining strong customer relationships through effective communication and problem-solving. Eager to transition into a sales or support role, leveraging extensive experience in resolving customer issues to drive revenue growth and maximize customer satisfaction. Possesses exceptional interpersonal skills, with a passion for providing tailored solutions to meet customer needs. Ready to apply a customer-centric approach and solutions-oriented mindset to contribute to the success of a dynamic sales team.
Overview
5
5
years of professional experience
Work History
Customer Experience Representative
Lube-Tech
07.2021 - Current
- Process approximately 20 customer orders per day, promptly and accurately, adhering to established service standards.
- Collaborate with the sales team across 15 individual customer accounts to address concerns and requests in a timely and satisfactory manner.
- Proactively identify areas for process improvement and recommend solutions to enhance service quality, efficiency, and customer satisfaction.
- Maintain a thorough understanding of product pricing, demand, and promotional activities to effectively assist customers.
Customer Service Representative
GDIT
12.2019 - 06.2021
- Answer approximately 40 incoming phone calls per day on behalf of client; provide accurate, appropriate, and complete information to callers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Entered customer interaction details in SalesForce to track requests, document problems and record solutions offered.
- Subject Matter Expert team member, created multiple job aids that served as instructional guides for new and existing agents.
Teacher
Caddo Parish Schools
06.2019 - 10.2019
- Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of integrated classroom.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
Education
Master of Arts - Teaching
Louisiana Tech University
Ruston, LA05.2019
Bachelor of Arts - History
Louisiana Tech University
Ruston, LA12.2016
Skills
- Customer Account Management
- IT Support
- Customer Service Expert
- Curriculum Development
- Time Management
- MS Office Suite
- Verbal and Written Communication
- Salesforce
Timeline
Customer Experience Representative
Lube-Tech
07.2021 - Current
Customer Service Representative
GDIT
12.2019 - 06.2021
Teacher
Caddo Parish Schools
06.2019 - 10.2019
Master of Arts - Teaching
Louisiana Tech University
Bachelor of Arts - History
Louisiana Tech University
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