Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celeasha Jordan

Shreveport

Summary

Dynamic insurance agent with a proven track record at Assurant, excelling in customer support and problem-solving. Enhanced client satisfaction through effective policy reviews and education on coverage options. Skilled in CRM software and adept at managing complex inquiries, fostering positive client relationships while ensuring compliance and understanding of policy benefits.

Knowledgeable Desired Position with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.

Overview

4
4
years of professional experience

Work History

Insurance Agent

Assurant
03.2021 - 12.2021
  • Supported clients in identifying insurance options aligned with their preferences.
  • Conducted policy reviews to ensure compliance with regulations and client satisfaction.
  • Utilized CRM software to manage client interactions and track policy renewals effectively.
  • Educated clients on coverage options, enhancing understanding of policy benefits and limitations.
  • Collaborated with underwriters to assess risks and determine policy pricing for new applications.

Call Center Representative

Concentrix
01.2022 - 10.2024
  • Adapted quickly to new processes and systems for improved service delivery.
  • Provided support in troubleshooting product-related problems for clients.
  • Followed scripts and protocols to ensure consistent service quality across calls.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Call Center Representative

Everise
10.2024 - 06.2025
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

High School Diploma - Other

North Wood High School
Shreveport, LA
05.2019

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Inbound phone calls
  • Product knowledge
  • Call control

Timeline

Call Center Representative

Everise
10.2024 - 06.2025

Call Center Representative

Concentrix
01.2022 - 10.2024

Insurance Agent

Assurant
03.2021 - 12.2021

High School Diploma - Other

North Wood High School

Similar Profiles

CREATE PROFILE
Celeasha Jordan