Celeste Brunetti
Metairie
Summary
Results-driven Shift Supervisor with proven expertise in staff scheduling, safety compliance, and financial management. Demonstrated ability to enhance operational efficiency and customer loyalty through effective training and complaint resolution.
Overview
31
31
years of professional experience
Work History
Shift Supervisor/Wait Staff Member
Panola Street Cafe
New Orleans
10.2005 - 12.2024
- Coordinated shift schedules to optimize staffing during peak hours.
- Trained new employees on cafe policies and customer service techniques.
- Resolved customer complaints promptly to enhance loyalty.
- Conducted safety inspections to ensure compliance with health regulations.
- Maintained cleanliness of work areas to promote a safe environment.
- Evaluated employee performance to identify development opportunities.
- Oversaw cash handling procedures for accuracy and security during shifts.
- Managed supply orders to maintain essential item availability without overstocking.
Owner/Operator
Lets Face It
New Orleans
02.1994 - 09.2005
- Developed marketing strategies to increase brand visibility and attract new clients.
- Implemented inventory management systems to reduce waste and enhance operational efficiency.
- Optimized financial processes, improving cash flow and business profitability.
- Managed daily operations, overseeing staff, sales, inventory, and accounting functions.
- Coordinated promotional events to drive sales and foster community engagement.
- Analyzed customer feedback to refine service offerings and resolve potential issues.
- Established long-term customer relationships through exceptional service and prompt issue resolution.
- Monitored financial performance weekly to ensure fiscal responsibility.
Education
Bachelor of Arts - Business Administration
University of Virginia
Charlottesville, VA05-1980
Skills
- Staff scheduling and operational efficiency
- Customer service excellence
- Financial management and inventory control
- Safety compliance
Timeline
Shift Supervisor/Wait Staff Member
Panola Street Cafe
10.2005 - 12.2024
Owner/Operator
Lets Face It
02.1994 - 09.2005
Bachelor of Arts - Business Administration
University of Virginia