Celeste Holmes
Marrero,LA
Summary
Achieved high Customer satisfaction through dedicated service in high-volume environments.,Enhanced Customer relations by implementing effective problem-solving techniques.,Improved Multitasking capabilities to address multiple client needs simultaneously.
Overview
16
16
years of professional experience
Work History
Dispatcher
Kinder Morgan
Harvey, LA
05.2023 - Current
- Coordinate and dispatch operations in a high-volume terminal facility.
- Communicate with drivers, customers, and terminal personnel.
- Maintain records and support efficient terminal operations.
- Managed high- stress situations effectively.
- Committed to working independently and with a team
Customer Service Supervisor
Rouses Markets
Gretna, La
05.2015 - 05.2023
- Delivered outstanding customer service in a fast-paced retail environment.
- Assisted customers, processed transactions, and resolved issues.
- Supported daily store operations and customer satisfaction.
Customer Service Representative
Walgreens
01.2010 - 01.2012
- Assisted customers with purchases and product inquiries.
- Handled transactions, stocked merchandise, and maintained store organization.
Education
High School Diploma -
Middletown High School
Middletown, Ohio01-2010
Skills
- Led customer service initiatives to improve client engagement
- Oversaw dispatch operations to enhance service delivery efficiency
- Fostered open communication among team members to drive collaboration
- Directed problem resolution strategies to minimize service interruptions
- Managed data entry operations to ensure data integrity and accuracy
- Optimized time management practices to elevate productivity
- Cultivated team collaboration to achieve strategic objectives
- Leveraged Microsoft Office applications to enhance reporting and documentation
- Executed multitasking strategies to adapt to dynamic work environments
- Supervised record-keeping processes to ensure compliance and accuracy
Timeline
Dispatcher
Kinder Morgan
05.2023 - Current
Customer Service Supervisor
Rouses Markets
05.2015 - 05.2023
Customer Service Representative
Walgreens
01.2010 - 01.2012
High School Diploma -
Middletown High School