Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Celeste Inmon

Belle Chasse

Summary

Proven leader in healthcare and child care settings, notably with CGK Medical, where I enhanced patient satisfaction and safety through expert phlebotomy and strict adherence to HIPAA/OSHA standards. Leveraged CPR training and exceptional interpersonal skills to foster trust and efficiency, significantly improving service delivery and team cohesion.

Overview

14
14
years of professional experience

Work History

Community Child Care Worker

Self Employed Services
11.2023 - 09.2024
  • Identified individual children''s needs and tailored care plans accordingly, resulting in personalized attention and support for each child.
  • Enhanced child development by implementing age-appropriate activities and educational programs.
  • Developed strong rapport with local schools, facilitating seamless transitions for children entering kindergarten or transferring from other programs.
  • Assisted children in building social skills through group activities and guided interactions, fostering a sense of community among peers.
  • Reduced behavioral issues by implementing positive reinforcement techniques and promoting a structured environment.
  • Promoted healthy habits by incorporating nutritious meals, physical activity, proper hygiene education into daily routines.
  • Successfully resolved conflicts between children using effective mediation strategies, promoting a peaceful atmosphere within the center.
  • Ensured compliance with licensing regulations through meticulous record-keeping and adherence to established policiesprocedures.
  • Organized field trips and special events to enrich the learning experience for children while maintaining safety protocols at all times.
  • Introduced children to educational games and activities to boost learning.
  • Liaised with parents and guardians to discuss child progress.
  • Worked with children to develop good cognitive, physical and language skills.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
  • Provided emotional support and guidance to children during difficult times.

Laboratory Phlebotomist

LabCorp
08.2015 - 10.2016
  • Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
  • Organized daily work based on collection priority.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
  • Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
  • Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Packaged and shipped specimens to central lab daily.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Contributed to a positive workplace culture by actively participating in team meetings, offering constructive feedback and suggestions for improvements, and providing support to colleagues as needed.
  • Continuously expanded knowledge of phlebotomy best practices through participation in ongoing training programs and workshops.
  • Upheld rigorous standards for infection control, ensuring the safety of both patients and colleagues through consistent adherence to protective measures like glove use and hand hygiene practices.
  • Assisted in maintaining adequate inventory levels of phlebotomy supplies, preventing shortages that could disrupt workflow or compromise patient care quality.
  • Streamlined testing processes with proper centrifugation techniques, resulting in faster turnaround times for test results delivery to physicians.
  • Conducted venipuncture and other CT procedures.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Handled insurance verification tasks using Software and Software to validate patient insurance information.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.

Phlebotomy Technician

CGK Medical
12.2016 - 06.2017
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Logged patient information and recorded results into system.
  • Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
  • Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
  • Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
  • Increased patient throughput by efficiently prioritizing tasks and managing time effectively during high-volume periods.
  • Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
  • Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Packaged and shipped specimens to central lab daily.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reviewed and processed requisitions for laboratory tests.
  • Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
  • Assisted in training and onboarding new phlebotomists.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Provided guidance and support to laboratory personnel.
  • Handled insurance verification tasks using Software and Software to validate patient insurance information.

Blood Bank Technician

American Red Cross Blood Services
08.2013 - 04.2015
  • Followed strict confidentiality policies to protect patient privacy while managing sensitive records and data.
  • Conducted regular equipment maintenance checks, resulting in consistent accuracy and minimal downtime.
  • Ensured appropriate handling of biohazardous materials according to OSHA guidelines, maintaining a safe working environment.
  • Streamlined the donation process for a better donor experience and increased successful donations.
  • Increased donor retention rates through exceptional customer service skills and clear communication of donation processes.
  • Conducted wide range of laboratory tests and recorded results.
  • Performed phlebotomy procedures accurately, minimizing discomfort for donors during collection sessions.
  • Documented and verified patient information using laboratory information system.
  • Reduced cross-contamination risks by adhering to stringent sterilization protocols for equipment and workspaces.
  • Packaged and shipped specimens to central lab daily.
  • Analyzed and interpreted data, accurately identifying and reporting laboratory results.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Operated wide range of laboratory equipment and instruments to complete analysis.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Phlebotomist/ Xray Assistant

The Doctors Clinic
06.2012 - 08.2013
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Packaged and shipped specimens to central lab daily.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Phlebotomist

Quest Diagnostic Center
07.2011 - 03.2012
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Participated in quality assurance and competency assessment initiatives.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Handled insurance verification tasks using Software and Software to validate patient insurance information.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.

Office Administrative Assistant

Dr. Niakan
09.2010 - 05.2011
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Performed research to collect and record industry data.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.

Education

Nursing

Prince George's Community College
Upper Marlboro, MD

Skills

  • CPR training
  • HIPPA/OSHA knowledge
  • Customer service skills
  • Medical background and computer data entering
  • Team leader
  • Safety supervision
  • Safety awareness
  • Infection control
  • Interpersonal relationships
  • Recordkeeping requirements

Accomplishments

Maintained a GPA of 3.8 or higher in Phlebotomy school and graduated with honors, and maintained a 4.0 in my nursing course throughout my attendance.

Timeline

Community Child Care Worker

Self Employed Services
11.2023 - 09.2024

Phlebotomy Technician

CGK Medical
12.2016 - 06.2017

Laboratory Phlebotomist

LabCorp
08.2015 - 10.2016

Blood Bank Technician

American Red Cross Blood Services
08.2013 - 04.2015

Phlebotomist/ Xray Assistant

The Doctors Clinic
06.2012 - 08.2013

Phlebotomist

Quest Diagnostic Center
07.2011 - 03.2012

Office Administrative Assistant

Dr. Niakan
09.2010 - 05.2011

Nursing

Prince George's Community College

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Celeste Inmon