Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cevina Smith

Opelousas

Summary

Dedicated Human Resources and Operations Professional with 3.5 years of experience at Amazon, excelling in HR support and employee relations. Skilled in managing staffing needs and optimizing workplace processes in dynamic settings. Engaged in a volunteer position at Family Worship Christian Academy, focusing on administrative and community outreach efforts. Seeking to leverage HR expertise and operational skills in Human Resources, Warehouse Management, or Retail Operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Cashier

Neighborhood Walmart
10.2019
  • Ensure to acknowledge customers with make eye contact, smile and provide assistance.
  • Log sales on cash register, process payments as well as bag prescriptions.
  • Ensure prescriptions given to patient are correct with respect to patient using name along with address to confirm.
  • Handle complete money properly and record all transactions accurately.
  • Maintain and manage over-counter drug products, order and stock adequate inventory.
  • Ensure to re-stock prescription stock bottles as directed by pharmacist.

Human Resources Associate Partner

Amazon Warehouse
09.2023 - Current
  • Drive HR excellence by providing great customer service to bring down attrition while overseeing appeal process and working one-on-one with site lead to analyze attrition trends and identify retention actions for site.
  • Drive site moral when leading investigations and making call to having safe work environment insisting on higher standards.
  • Proficient in software such as Salesforce, Kronos (MyTime), Panorama, Adapt, etc.
  • Lead and conducted investigations to service associates as their Human Resource Representative.

Lead Fulfillment Associate

Amazon Warehouse Lft1
09.2022 - Current
  • I am a lead fulfillment Associate. My departments I am over is Inbound Support Service, Damages, Cubiscan, 4&5. I also do cage audits. I coach associates on rates and also pallet audits by making sure the receiver is counting the freight correctly on the pallet.
  • Through my day I am helping my associates in ISS we are responsible for reporting escalation of tickets submitted to retail, vendor management and catalog.
  • My job is to help support daily management of department duties, assigning job duties, and leading meetings.

Learning Ambassador

Amazon fulfillment Center LFT1
09.2021 - Current
  • I am a learning ambassador I assist with teaching during peak season safety school to new associates. Currently help associates with any problem they may have to ensure a positive work environment.

Inbound Problem Solver

Amazon fulfillment Center LFT1
09.2021 - Current
  • Troubleshoot and resolve problems that and associate encounters with inventory; including printing Asin labels, damage out products, and adding expiration dates to food and health products.
  • I also do cage audits. To do cage audits you have to use the software name Apollo and also FC research under receive history to find the associate name who work the cart to put in the system.

Customer Service Representative

Cash Cow Payday and Title Loans
06.2021 - 07.2021
  • Work within a business area that has high call volume, Process Title and Pay day loans, Create and maintain and enter information into the database, provided service to customers such as their account information, Collect and deposit money into accounts, Keep records of collections and disbursements, and ensure that accounts are balanced.

Overnight Stocker/Sales Associate

Walmart Neighborhood Market
11.2015 - 06.2021
  • Developed knowledge about products and sales items to answer customer questions, Lift and maneuvered boxes weighing up to 50lbs, Stock and replenish items on shelves, to maintain inventory, Assist the team in meeting sales, labor objectives, and margin goals to increase profitability.
  • I also train new associates, i work in fuel station if needed, cash registers deli bakery, frozen and dairy, pharmacy etc. I am cross trained.

Patient Transporter/Radiology

Opelousas General Health System
05.2015 - 11.2015
  • Transported patients to their required destination along with required equipment and documents, Provided efficient customer service to patients, Ensured the hallways and common areas were clear of medical equipment, Registered new patients in the computer and mailed off x-rays to the patients primary care physician.

Customer Service Associate/Cashier

Lowes Home Improvement
02.2015 - 05.2015
  • Responsible for processing customer returns and issuing them the proper refund amount, Assisted in answering customer concerns, and questions in person or over the phone.

Cashier/Sales Associate/Stocker

CVS Pharmacy/Health
06.2014 - 07.2014
  • Operated cash register in a fast paced environment, Stocked shelves and created end cap displays according to layout, Assisted management with unloading trucks and inventory control.

Sales Associate/Cashier

Dollar General
11.2013 - 05.2014
  • Provided excellent customer service by assisting customers with purchase recommendations and general inquiries, Account for incoming stock, and refill accordingly, Assist with store stocking, floor-sets, and opening/closing procedures, Maintained accurate balance of cash drawer and receipts, promoted weekly deals.

Server/Waitress

Veronica's Cafe
02.2013 - 06.2013
  • Escorted customers to their tables and ensured they are settled comfortably, Presented the menu to customers, answer queries about it, and makes suggestions if necessary, Served food and beverages promptly, Performed other task assigned by the Manager.

Education

Associate of Science - Business

South Louisiana Community College
Opelousas, LA

High School Diploma - undefined

South Eastern High School
Miramar, FL
04.2012

Skills

  • Cash register
  • Banking
  • Medical imaging
  • Office experience
  • Working independently (4 years)
  • Medical Terminology
  • Medical Scheduling
  • Sales
  • Accounts payable
  • Account management
  • Training associate's (2 years)
  • Microsoft Word
  • Typing
  • Time Management (3 years)
  • Computer networking
  • Customer Service (4 years)
  • Cash handling
  • Ability to work under pressure (6 years)
  • Food Handling (Less than 1 year)
  • Filing
  • Inside sales
  • Supervising experience
  • Time Mangement (4 years)
  • Customer Service Skills (6 years)
  • Conflict Resolution (4 years)
  • Medical Imaging Experience (1 year)
  • Reliable and punctual
  • Customer service
  • Strong work ethics (5 years)
  • Empathy (6 years)
  • Human resources
  • Accounting
  • Hospital experience
  • Marketing
  • Hospital Experience
  • EMR systems
  • Excel
  • Clerical experience
  • Detail-oriented (5 years)
  • Microsoft Access
  • Computer literacy
  • Proofreading
  • Patient Care
  • Documentation review
  • Financial services
  • Medical receptionist
  • Driving
  • Training & Development (4 years)
  • Conflict management
  • Telecommunication
  • Medical Office Experience
  • Kronos
  • Front Desk (Less than 1 year)
  • Desktop administration (2 years)
  • Medical records
  • Front desk
  • Training & development
  • People-oriented (5 years)
  • Microsoft Word, Excel, Power Point (5 years)
  • Accounts receivable
  • Desktop administration
  • Microsoft Office
  • Budgeting
  • Excellent communication skills (5 years)
  • Leadership Development (6 years)
  • Developmental disabilities experience (5 years)
  • Food handling
  • Ability to multi-task in a fast paces setting (6 years)
  • Retail sales
  • Cash Handling (6 years)
  • Leadership
  • Medical Records

Certification

  • Driver's License
  • CPR Certification February 2025 to February 2027 American Redcross Adult First Aid/CPR/AED Certification ID : 01QFTF8
  • Certified Employee Benefit Specialist
  • Certified Compensation Professional

Timeline

Human Resources Associate Partner

Amazon Warehouse
09.2023 - Current

Lead Fulfillment Associate

Amazon Warehouse Lft1
09.2022 - Current

Learning Ambassador

Amazon fulfillment Center LFT1
09.2021 - Current

Inbound Problem Solver

Amazon fulfillment Center LFT1
09.2021 - Current

Customer Service Representative

Cash Cow Payday and Title Loans
06.2021 - 07.2021

Pharmacy Cashier

Neighborhood Walmart
10.2019

Overnight Stocker/Sales Associate

Walmart Neighborhood Market
11.2015 - 06.2021

Patient Transporter/Radiology

Opelousas General Health System
05.2015 - 11.2015

Customer Service Associate/Cashier

Lowes Home Improvement
02.2015 - 05.2015

Cashier/Sales Associate/Stocker

CVS Pharmacy/Health
06.2014 - 07.2014

Sales Associate/Cashier

Dollar General
11.2013 - 05.2014

Server/Waitress

Veronica's Cafe
02.2013 - 06.2013

High School Diploma - undefined

South Eastern High School

Associate of Science - Business

South Louisiana Community College

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Cevina Smith