Cezar Carroll
Sibley
Summary
Dynamic Operations Manager with 30 years in the customer service industry, renowned for innovative menu development and exceptional leadership at Ralph & Kacoo's. Proven expertise in food cost management and staff training, driving high-volume sales while ensuring top-notch customer satisfaction. Adaptable and detail-oriented, consistently achieving operational excellence.
Overview
27
27
years of professional experience
Work History
Operations Manager
H Latin Food
Red Chute
02.2023 - 04.2025
- Creating menu and recipes, overseeing kitchen, staffing, ordering food, 85K
Management Team
Pedro's
Bossier City
02.2022 - 02.2023
- Opening management team, overseeing kitchen functions, staffing, scheduling, ordering food, creating menu and recipes, 85K
General Manager
Silverstar Grill
07.2020 - 02.2022
- Responsible for overseeing kitchen and restaurant employees, schedules, labor, food cost and food ordering.
General Manager/ Head Kitchen Manager
Ralph & Kacoo's Seafood and Steak Restaurant
Bossier City
12.2016 - 01.2020
- Responsible for overseeing kitchen employees, schedules, labor, food cost and ordering.
- 80k-120k weekly sales.
Front of House Manager
El Chico's
Shreveport
07.2016 - 12.2016
- Responsible for overseeing front of house employees, schedules and bar inventory.
- 55K-75K weekly sales.
General Manager
Posados Mexican Restaurant
Shreveport
01.2015 - 06.2016
- Responsible for overseeing front of the house and kitchen management.
- Responsible for all controllable, labor cost and food cost issues.
- 40K-65K weekly sales.
Assistant General Manager
Posados Mexican Restaurant
Bossier City
03.2013 - 01.2015
- I have expanded my knowledge as a front of house manager and kitchen manager in a high volume restaurant setting.
- I am responsible for overseeing all front of house management including hiring and training staff to ensure guest satisfaction, liquor inventory and ordering, closing duties, and paperwork.
- I have also been trained in the management of kitchen staff and food inventory.
- 70K-90K weekly sales.
General Manager
Fast Eddies
Bossier City
06.2010 - 12.2012
- I was a Billiards/Bar and Grill Manager who oversaw all staffing and training of employees.
- I also managed beer, liquor and food costs, and ensured customer satisfaction.
- I handled all relevant management paperwork and cash deposits.
- 9K-16K weekly sales.
Assistant Manager
Papa John's
Bossier City
01.2010 - 06.2010
- I assisted in management of staff, opening and closing duties, and daily inventory.
Assistant Teaching Pro, Pro-Shop Supervisor, Cart Barn Supervisor, Tournament Coordinator
Olde Oaks Golf Course
04.2007 - 11.2009
- I performed as an instructor for group golf clinics, customer walk-ins and scheduled golf lessons.
- I was in charge of coordinating golf tournaments and events, supervising the pro-shop and cart barn staff, and pricing of inventory.
Server/ Server-Trainer
Ralph and Kacoo's
06.1998 - 06.2007
- I ensured guest satisfaction through optimal customer service, bartending, and server training.
- I was one of the head trainers at the opening of the Ralph and Kacoo's in Lufkin, Texas.
Education
Associate of Arts - Telecommunication
Bossier Parish Community College
Bossier City, LA01.1997
Skills
- 30 years in customer service industry
- Excellent written and verbal communication skills, with an exceptional eye for detail
- Productive in a high volume, high stress environment
- Strong leadership skills
- Easily adapts to new environments and tasks assigned to me
- Proficient knowledge of the Aloha system
- Creative ideas for new and improved menu items and recipes
- Menu development
- Food cost management
- Inventory management
- Customer service
- Quality control
- Project management
- Time management
- Employee motivation
- Profit and loss accountability
- Staff training
Recognition
For believing in second chances, State of Louisiana, Caddo Parish Commission, 2015, only by request
Work Objective
To join a management team and run a successful food and beverage establishment.
Accomplishments
- State of Louisiana, Caddo Parish Commission 2015- For believing in 2nd chances. Certificate by Request only
Timeline
Operations Manager
H Latin Food
02.2023 - 04.2025
Management Team
Pedro's
02.2022 - 02.2023
General Manager
Silverstar Grill
07.2020 - 02.2022
General Manager/ Head Kitchen Manager
Ralph & Kacoo's Seafood and Steak Restaurant
12.2016 - 01.2020
Front of House Manager
El Chico's
07.2016 - 12.2016
General Manager
Posados Mexican Restaurant
01.2015 - 06.2016
Assistant General Manager
Posados Mexican Restaurant
03.2013 - 01.2015
General Manager
Fast Eddies
06.2010 - 12.2012
Assistant Manager
Papa John's
01.2010 - 06.2010
Assistant Teaching Pro, Pro-Shop Supervisor, Cart Barn Supervisor, Tournament Coordinator
Olde Oaks Golf Course
04.2007 - 11.2009
Server/ Server-Trainer
Ralph and Kacoo's
06.1998 - 06.2007
Associate of Arts - Telecommunication
Bossier Parish Community College
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