Summary
Overview
Work History
Education
Skills
Timeline
Generic

ChaKiyah Gipson-Porter

Springhill

Summary

Experience in administration and customer service seeking to start a career

with an established organization, offering a well-rounded dependable

individual. Accomplished, strategic thinker with over 5 years of

experience in Customer Relations, handling confidential paperwork, fast-

paced Customer Service environment. Whatever it takes spirit, with the

ability to learn quickly, perform with minimum supervision and a desire

for success. Highly Efficient, with demonstrated ability for organization,

attention to detail and adherence to deadlines. Articulate, with excellent

interpersonal, written, communication and presentation skills. Self-

Directed and Flexible, with success in adapting to change and performing

confidently in a fast-paced, high pressure setting.

Overview

9
9
years of professional experience

Work History

Technical Support Representative

Dell Technologies
01.2022 - Current
  • Resolved technical issues for hardware and software, enhancing customer satisfaction and loyalty.
  • Provided expert troubleshooting for Dell products using remote support tools and diagnostic software.
  • Collaborated with cross-functional teams to improve service delivery processes and reduce resolution times.
  • Trained new team members on best practices for customer interaction and technical issue resolution.
  • Analyzed support trends to identify recurring issues, driving proactive solutions to improve product reliability.

Healthcare Customer Service Representative

Maximus
01.2017 - 01.2022
  • Assisted customers in navigating healthcare services and resources effectively.
  • Resolved inquiries by identifying issues and providing timely solutions to enhance customer satisfaction.
  • Documented interactions accurately to maintain compliance with regulatory standards and organizational policies.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Trained new team members on customer service protocols and system usage to ensure consistent performance.

Education

Associate of Applied Science - Business Administration And Management

Southern University At Shreveport
Shreveport, LA
06.2018

High School Diploma -

North Webster High School
Springhill, LA
05.2016

Skills

  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support
  • Call center operations
  • Issue troubleshooting
  • Microsoft outlook
  • Software installation
  • Account management
  • Ticket support system management
  • Knowledge of HMOs, Medicare and
  • Medicaid

  • Computer Skills - MS Office (Word,
  • Excel, PowerPoint, Outlook, Access)

    Proficient with Windows Operating

    Systems, MAC OS, 10 Key Calculator

    Service Desk Analysis Expertise

Timeline

Technical Support Representative

Dell Technologies
01.2022 - Current

Healthcare Customer Service Representative

Maximus
01.2017 - 01.2022

Associate of Applied Science - Business Administration And Management

Southern University At Shreveport

High School Diploma -

North Webster High School
ChaKiyah Gipson-Porter