Chantel Williams
New Orleans
Summary
Dynamic Security Dispatcher with proven expertise at Ochsner Medical Center, excelling in emergency response and communication. Skilled in multitasking and data entry, I effectively coordinated with police and EMS, ensuring timely assistance. Committed to delivering exceptional customer service while maintaining a professional demeanor in high-pressure situations.
Overview
23
23
years of professional experience
Work History
Security Dispatcher
Ochsner Medical Center
07.2024 - Current
- Response to all calls per day to execute service or requests for emergency and routine assistance.
- Receive emergency and non-emergency calls to dispatch security service and medical assistance.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Track and dispatch call activity to verify timely response and document assistance provided or task completed.
- Receive public emergency and non-emergency calls and response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contact police, fire and ambulance in emergency situations to coordinate proper response.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
CNA
University Hospital and Clinics
10.2019 - 05.2024
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Security Dispatcher
University Hospital and Medical Center
07.2011 - 08.2018
- Responded to all calls per day to execute service or requests for emergency and routine assistance.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Assisted callers in emergency situations with appropriate information and support.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
CNA
Woldenberg Village
06.2006 - 08.2010
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
RTS
Belle Chasse State School
08.2002 - 10.2005
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Demonstrated respect, friendliness and willingness to help wherever needed. I worked with mentally challenged adults.
Education
CNA Certification -
Nursing Assistant Network Association (NANA)
New Orleans, LA11-2006
High School Diploma -
Oliver Perry Walker
New Orleans, LA05-2002
Skills
- Security operations
- Customer service
- Daily reports
- Computer skills
- Radio communication
- Multitasking
- Time management abilities
- Data entry
- Problem-solving aptitude
- Excellent communication
- Professional demeanor
Timeline
Security Dispatcher
Ochsner Medical Center
07.2024 - Current
CNA
University Hospital and Clinics
10.2019 - 05.2024
Security Dispatcher
University Hospital and Medical Center
07.2011 - 08.2018
CNA
Woldenberg Village
06.2006 - 08.2010
RTS
Belle Chasse State School
08.2002 - 10.2005
CNA Certification -
Nursing Assistant Network Association (NANA)
High School Diploma -
Oliver Perry Walker
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