Chanti Smith
Baton Rouge
Summary
Professional in team leadership with extensive experience in guiding associates and optimizing workflows. Known for strong focus on team collaboration and achieving results. Adaptable to changing needs and proficient in strategic planning and conflict resolution.
Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Lead Associate
Qsl Management
04.2024 - Current
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Collaborated with team members to streamline workflow processes and improve efficiency.
- Participated in training sessions, gaining knowledge of relevant tools and systems.
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Assisted in resolving patient concerns, fostering a supportive environment for care delivery.
- Managed scheduling for efficient shift coverage.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Support Specialist
General Health Systems
07.2018 - Current
- Trained new staff on billing procedures and software systems for seamless integration.
- Executed billing tasks and recorded information in company databases.
- Monitored vital signs and reported changes in patient conditions promptly to healthcare providers.
- Conducted regular assessments of patient needs.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Managed patients recovering from medical or surgical procedures.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Patient Care Coordinator
Blake Management Group
10.2016 - 04.2024
- Developed training materials for new staff.
- Assisted in daily living tasks, promoting independence and dignity among patients.
- Collaborated with healthcare teams to develop personalized care plans tailored to individual needs.
- Documented patient progress accurately, facilitating effective communication within care teams.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
High School Diploma -
McKinley Senior High
Baton Rouge, LA05-2021
Bachelor of Arts - Political Science And Government
Texas Tech University
Lubbock, TX06-2013
Associate of Arts - Business Administration And Management
Penn Foster College
Scottsdale, AZ08-2007
Skills
- Workflow optimization
- Communication skills
- Scheduling management
- Conflict resolution
- Documentation accuracy
- Employee supervision
- Staff training
- Client relationship management
- Team leadership
- Crisis management
- Budget management
- Staff onboarding
- Benefits administration
- New employee orientation
- HR policies and procedures
- Conflict resolution skills
Timeline
Lead Associate
Qsl Management
04.2024 - Current
Support Specialist
General Health Systems
07.2018 - Current
Patient Care Coordinator
Blake Management Group
10.2016 - 04.2024
High School Diploma -
McKinley Senior High
Bachelor of Arts - Political Science And Government
Texas Tech University
Associate of Arts - Business Administration And Management
Penn Foster College