Summary
Overview
Work History
Education
Skills
Timeline
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CHARISSE TATE

MONROE

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience

Work History

IRC Contacts System Coordinator

Perdoceo Education Corporation
01.2024 - Current
  • Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

Mathematics Teacher

Morehouse Parish School Board
08.2022 - 05.2023
  • Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
  • Cultivated relationships with parents for complete support network.
  • Prepared and implemented lesson plans covering required course topics.
  • Provided meaningful math instruction to improve math skills of children.
  • Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
  • Administered assessments and standardized tests to evaluate student progress.
  • Mentored students on individual basis to help develop math skills.

CUSTOMER SERVICE REPRESENTATIVE

TTEC, Remote
11.2020 - 11.2021
  • Verified client account information, processed replacement for lost/stolen cards, and corresponded to volume of customer inquiries
  • Coordinated with departments in resolving cardholder issues and providing comprehensive customer assistance
  • Consistently attained 95%+ reliability and adherence score, resulting to overall increase in customer satisfaction
  • Managed client issues in a timely and effective manner, achieving 240 seconds AHT (average handling time)
  • Selected to be repositioned to a more complex role of credit card services processing after exhibiting excellent performance in Bank of America's prepaid cardholder services department
  • Acknowledged for consistently leading and reaching the highest rank in monthly customer service metrics.

TELLER

Ouachita Valley Federal Credit Union
12.2019 - 11.2020
  • Processed cash withdrawals, entered member transaction data, and examined checks for identification and endorsement
  • Resolved issues on personal savings, checking, and credit lines accounts and directed client inquiries to bank personnel
  • Accomplished and maintained 100% accuracy in balancing daily cash deposits and bank vault inventory
  • Ensured confidentiality of bank records and client information according to company policies and procedures
  • Strategically handled customer transactions on two drive thru lanes during peak times such as lunch and paydays.

TODDLER TEACHER

Little Dumplings Childcare
02.2016 - 01.2017
  • Created daily lesson plan for activities including use of read-aloud time and alphabet games to promote early literacy
  • Partnered with parents in managing students’ behavior and children’s play activities to secure a safe learning environment
  • Significantly improved children’s physical, emotional and social growth and developed personal care behaviors such as toilet training and feeding.

TELLER

Centennial Bank
07.2015 - 02.2016
  • Ensured compliance to state and federal banking regulations in administering account transactions such as cash deposits, withdrawals, checks and ATM card orders
  • Utilized online banking software in organizing client and banking records
  • Enhanced workflow efficiency and employee productivity by employing database management strategies and collaborating with appropriate banking agencies and departments.

TELLER

Timberline Federal Credit Union
05.2014 - 06.2015
  • Solved issues on credit and personal savings accounts and recommended tailored payment solutions to customers
  • Provided consultation on account features and benefits, executed financial transactions, and fostered positive relationship with clients
  • Promptly resolved customer requests and complaints, leading to increase in customer retention by xx %
  • Significantly achieved zero error rate in reconciling bank vault inventory and cash deposits processing.

CUSTOMER SERVICE MANAGER

Walmart
05.2013 - 05.2014
  • Managed cash stock and inventory balances, processed and issued money orders for customers, and resolved all customer complaints
  • Supervised activities of cashiers team members in multiple locations and discussed target metrics for efficiency
  • Strengthened brand reputation and customer loyalty by immediately addressing negative customer feedback and delivering high level of customer service.

Education

Bachelor of Science - Mathematics

University of Arkansas
Pine Bluff, AR

Skills

  • Planning and Coordination
  • Google Workspace
  • Organization and Time Management
  • Attention to Detail
  • Written Communication
  • MS Office
  • Teamwork and Collaboration
  • Excellent Communication
  • Analytical and Critical Thinking

Timeline

IRC Contacts System Coordinator

Perdoceo Education Corporation
01.2024 - Current

Mathematics Teacher

Morehouse Parish School Board
08.2022 - 05.2023

CUSTOMER SERVICE REPRESENTATIVE

TTEC, Remote
11.2020 - 11.2021

TELLER

Ouachita Valley Federal Credit Union
12.2019 - 11.2020

TODDLER TEACHER

Little Dumplings Childcare
02.2016 - 01.2017

TELLER

Centennial Bank
07.2015 - 02.2016

TELLER

Timberline Federal Credit Union
05.2014 - 06.2015

CUSTOMER SERVICE MANAGER

Walmart
05.2013 - 05.2014

Bachelor of Science - Mathematics

University of Arkansas

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CHARISSE TATE