Charlaine Ritter

• Managed scheduling and correspondence for departmental staff, ensuring efficient communication and workflow.
• Developed and maintained filing systems, improving document retrieval efficiency by implementing organizational best practices.
• Facilitated onboarding processes for new employees, streamlining training schedules and resource allocation.
• Assisted in planning departmental events and meetings, coordinating logistics to enhance participant engagement.
• Implemented office procedures that increased operational efficiency, reducing administrative delays significantly.
• Collaborated with interdisciplinary teams to support project initiatives, enhancing cross-functional communication and outcomes.
• Oversaw inventory management for office supplies, optimizing procurement processes to reduce costs and ensure availability.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Typing and answering the telephone.

Assisted Patient Services Manager, who supervised four individuals, for their respective patient services located in the Metro Metairie, Metro New Orleans, Baton Rouge, Lafayette, Louisiana areas and also Jackson, Mississippi area. Recorded morning check-ins from the employees working the patient service centers, made phone calls to request patients to return to the lab for recollects, and coordinated with my supervisor on daily and monthly reports required by Quest Diagnostics' headquarters in New Jersey.

In addition, answering the telephone and filing were necessary duties.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Typed and assembled commercial real estate appraisals.

Took dictation for commercial real estate appraisals, typed the reports, and assembled for distribution to the client(s) including commercial bank loan departments and individual investors.

Answer telephones and filing the reports and related documents.

Took dictation, type reports, answer phones, and assemble oil and gas binders.