Charleas Barrow
New Orleans
Summary
Self-motivated Front Office Assistant experienced in delivering exceptional guest services and fostering positive relationships. Achieved efficiency in check-in and check-out procedures through strong attention to detail and effective communication skills. Focused on enhancing visitor experiences by adeptly managing inquiries, appointments, and office support tasks.
Overview
1
1
Language
6
6
years of professional experience
Work History
Front Desk Receptionist
Children’s Hospital
New Orleans
11.2020 - 06.2026
- Greeted patients and families with warmth and professionalism at a children's healthcare facility.
- Welcomed customers with a friendly smile and engaging demeanor at the reception area. and made them feel welcome.
- Assisted families with check-in procedures, providing clear instructions and support.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Answered incoming calls, redirected callers to appropriate personnel or departments, and took messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained patient confidentiality while processing sensitive information in compliance with regulations.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Edna Karr
New Orleans, LASkills
- Guest relations
- Customer service
- Telephone etiquette
- Multi-line telephone systems
- Call forwarding
- Email correspondence
- Data entry
- Word processing
- Microsoft Office
- Attention to detail
- Organizational multitasking
- Team collaboration
- Issue resolution
- Conflict resolution
- Researching skills
- Listening skills
- Professional decorum
- Hospitality best practices
- Hospitality services
- Skilled in [software]
- Proficient in [software]
- Communication skills
- Client communication
- Excellent communication
- Phone etiquette
Languages
English
Professional
References
References available upon request.
Timeline
Front Desk Receptionist
Children’s Hospital
11.2020 - 06.2026
Edna Karr