Charles Thompson
Scott
Summary
Dynamic Roadside Assistance Technician at Pop-A-Lock Lafayette, recognized for enhancing customer loyalty through effective communication and a high success rate in on-site vehicle resolutions. Proficient in mechanical troubleshooting and committed to teamwork, I contributed to operational improvements that elevated call resolution rates and optimized service efficiency.
Experienced with handling diverse roadside assistance tasks, from jump-starts to lockout services. Utilizes technical knowledge and practical skills to deliver timely and effective solutions. Track record of maintaining calm under pressure and ensuring customer safety and satisfaction.
Overview
14
14
years of professional experience
Work History
Roadside Assistance Technician
Pop-A-lock Lafayette
06.2016 - Current
- Boosted customer loyalty through prompt communication and follow-up regarding ongoing or unresolved issues.
- Maintained a high success rate in resolving vehicle issues on-site, minimizing the need for towing services.
- Collaborated with team members to ensure smooth coordination of services, optimizing overall efficiency.
- Contributed to team effectiveness by sharing best practices and knowledge gained from experience with fellow technicians.
- Provided valuable input for improvements in operational processes that led to better results in call resolution rates.
- Demonstrated versatility as a technician by successfully handling various makes and models of vehicles encountered during service calls.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
Management Trainee
RPM Pizza
06.2013 - 06.2016
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Sales Representative Team Leader
Pheonix ISC
06.2011 - 03.2012
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
Education
GED -
Live Oak High
Watson, La05-1999
Skills
- Customer service
- Safe driving practices
- Tire changing
- Basic electrical
- Heavy lifting
- Fuel delivery
- Incident documentation
- Route navigation
- Mechanical troubleshooting
- Battery jumpstarting
- Emergency management
- Willing to learn
- Teamwork
- Service orientation
- Team player
- Problem-solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Safety awareness
- Decision-making
- Detail-oriented
- Installing equipment
- Clean driving record
- Self motivation
- System troubleshooting
- Hand-eye coordination
- Computerized diagnostics
- Physical strength
- Valid Driver's license
Timeline
Roadside Assistance Technician
Pop-A-lock Lafayette
06.2016 - Current
Management Trainee
RPM Pizza
06.2013 - 06.2016
Sales Representative Team Leader
Pheonix ISC
06.2011 - 03.2012
GED -
Live Oak High
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