Charlotte Burton

• Monitor safety and security operations, conducting daily patrols to prevent theft and ensure compliance.
• Respond effectively to emergencies, incidents, and alarms, maintaining a calm and professional presence.
• Serve as a visible security presence, deterring violations and ensuring a safe environment for clients and staff.
• Conducted regular patrols and inspections to identify potential security risks.

Assisted 49+patients and families daily, providing check-in support, guest coordination, and patient comfort.

• Improved service rating by 20% through consistent, empathetic communication.
• Maintained organized, safe, and welcoming patient environments.
• Collaborated with hotel departments to ensure smooth communication and coordination of guest services.
• Collaborated with other department managers to identify areas for improvement in overall ship operations and guest services.

• Verified insurance, processed patient records, and ensured HIPAA compliance.
• Explained costs and benefits to patients, improving understanding of care plans.
• Utilized EMR systems for data entry and admissions, supporting a high-volume medical facility.
• Managed patient registration processes to ensure accurate data entry and compliance with hospital policies.
• Coordinated insurance verification and eligibility checks to streamline patient access services.

• Supervised 12 employees per shift, delegating tasks and training staff for performance excellence.
• Balanced cash registers and managed sales transactions totaling 5k+per shift.
• Resolved conflicts and implemented new scheduling practices, improving efficiency.
• Supervised daily operations, ensuring adherence to quality and service standards.
• Trained and mentored team members on food preparation and customer service protocols.

• Consistently met and exceeded monthly sales goals by understanding customer needs.
• Managed payment processing and compliance documentation for retail and wholesale accounts.
• Built strong customer relationships, leading to repeat and referral sales.
• Developed and maintained strong customer relationships to drive sales growth and enhance customer satisfaction.
• Conducted comprehensive vehicle presentations, effectively communicating features and benefits to potential buyers.

• Directed daily operations and supervised staffing, scheduling, and training.
• Developed employees through coaching and mentoring, ensuring strong team performance.
• Ensured compliance with health, safety, and labor standards.
• Assisted in managing daily operations, ensuring team alignment with organizational goals.
• Developed and implemented training programs for new staff, enhancing onboarding efficiency.

• Managed restaurant operations, financial planning, and staffing.
• Increased profitability through improved resource allocation and scheduling.
• Trained and developed new hires into high-performing employees.
• Directed operational strategies to enhance efficiency and reduce costs across multiple departments.
• Mentored and developed management team, fostering leadership skills and improving overall performance.