Charmaine Bernard
Westwego
Summary
Detail-oriented medical receptionist with strong skills in appointment scheduling and telephone etiquette. Proven ability to enhance patient experiences and streamline front desk operations.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Dr. Thomas Melancon, MD
Marrero, LA
02.2010 - Current
- Facilitated communication between patients and healthcare providers, ensuring timely follow-ups on treatment plans.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Receptionist
Crescent City Allergy
Gretna, LA
02.2006 - 02.2010
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated insurance verification processes, ensuring accurate patient billing and reduced claim rejections.
- Assisted in maintaining electronic health records, promoting data accuracy and confidentiality compliance.
- Streamlined front desk operations, improving patient flow and reducing wait times significantly.
- Responded to patient inquiries effectively, enhancing overall patient satisfaction and experience with services.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Education
High School Diploma -
LW Higgins
Marrero, LASkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Medical Receptionist
Dr. Thomas Melancon, MD
02.2010 - Current
Medical Receptionist
Crescent City Allergy
02.2006 - 02.2010
High School Diploma -
LW Higgins