Charmaine Davis
New Orleans
Summary
Customer-focused professional with 5+ years of experience delivering high-quality service in fast-paced environments. Proven ability to manage multiple priorities, resolve customer concerns efficiently, and maintain strong relationships. Background includes hospitality and healthcare settings, bringing a unique blend of communication, organization, and attention to detail. Seeking to transition into a Customer Service or Administrative role where strong interpersonal and problem-solving skills can support business operations and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walk-On's Bistreaux & Bar
Melbourne, FL
06.2024 - 03.2026
- Delivered high-volume customer service in a fast-paced environment, consistently ensuring a positive experience for guests
- Managed multiple customer requests simultaneously while maintaining accuracy and professionalism
- Resolved customer concerns promptly and effectively, contributing to customer satisfaction and repeat business
- Maintained detailed knowledge of products/services to provide recommendations and answer questions
- Collaborated with team members to ensure efficient service and workflow
Customer Experience Specialist
Crescent City Brewhouse
New Orleans, LA
02.2019 - 12.2023
- Built strong customer relationships through personalized service and effective communication
- Handled cash transactions and balanced registers with high accuracy
- Managed high-pressure situations while maintaining professionalism and positive rapport
- Provided product knowledge and recommendations, enhancing customer engagement
- Contributed to team efficiency and operational success in a high-traffic environment
Patient Care Technician
Touro Infirmary Hospital
New Orleans, LA
08.2020 - 05.2021
- Provided direct support to patients, demonstrating compassion, discretion, and professionalism
- Recorded vital information accurately and maintained detailed documentation
- Coordinated with medical staff to ensure smooth patient care and communication
- Followed strict compliance, safety, and confidentiality protocols
- Developed strong attention to detail and accountability in a regulated environment
Education
High School Diploma -
Associate of Science - Business
Southwest Community College
Summit, MSSkills
- Customer Service & Client Support
- Communication & Conflict Resolution
- Data Entry & Documentation
- Multitasking in Fast-Paced Environments
- CRM & POS Systems
- Team Collaboration
- Attention to Detail
- Organization & Time Management
- Microsoft Office / Computer Skills
Certification
- Patient Care Technician Certification – National Health Association (2021)
- CPR Certification – National Health Association (2021)
Timeline
Customer Service Associate
Walk-On's Bistreaux & Bar
06.2024 - 03.2026
Patient Care Technician
Touro Infirmary Hospital
08.2020 - 05.2021
Customer Experience Specialist
Crescent City Brewhouse
02.2019 - 12.2023
High School Diploma -
Associate of Science - Business
Southwest Community College