Summary
Overview
Work History
Education
Skills
Timeline
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Kaylyn Stephens

Prairieville

Summary

Dedicated and personable customer service professional with over 10 years of experience delivering exceptional support in fast-paced, client-focused environments. Proven ability to resolve customer issues efficiently, build strong client relationships, and exceed satisfaction targets. Skilled in handling high-volume inquiries, de-escalating concerns, and using CRM tools to track and manage customer interactions. Committed to creating positive experiences and contributing to team success through strong communication, empathy, and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Crew Member

McDonald's
12.2024 - Current
  • Collaborated with 8 employees to ensure smooth operations serving on average 200 per shift
  • Presented self warmly to all guests making small conversation after connections after processing payment to build the locations customer base. Raising sales by 10 percent.
  • Attentively listened to customers needs and made suggestions and upsells to improve customer satisfaction.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Crew Member

Wendy's
08.2023 - 12.2024
  • Maintained inventory on freshly prepared items daily to ensure freshness
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed orders accurately via POS to minimize issues
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Team Leader

Burger King
10.2022 - 02.2023
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated customer needs and feedback to drive product and service improvements.

Cashier/ Produce Worker

Winn Dixie Grocery Store
04.2022 - 09.2022
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Documented the correct inventory numbers by scanner to ensure sales needs were met and acted accordingly during peek hours and holidays.
  • Demonstrated the proper use of PPE to handle and prepare fruits and vegetables for production, cutting them to standard and labeling result for shoppers.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.

Education

Associate of Arts - General Studies

Haywood Early College
Clyde, NC

BBA - Business Administration

Southern New Hampshire University
Hooksett, NH
11-2023

Skills

  • Conflict resolution

  • Problem Solving

  • Adaptability

  • Communication

  • Reliability

  • Editing and Proofreading

  • Software Proficiency

  • Web Development

  • Business Analysis and budgeting

  • Documentation and record keeping

Timeline

Crew Member

McDonald's
12.2024 - Current

Crew Member

Wendy's
08.2023 - 12.2024

Team Leader

Burger King
10.2022 - 02.2023

Cashier/ Produce Worker

Winn Dixie Grocery Store
04.2022 - 09.2022

Associate of Arts - General Studies

Haywood Early College

BBA - Business Administration

Southern New Hampshire University

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Kaylyn Stephens