Chassity Cortez
New Orleans
Summary
Results-driven manager with expertise in operations management and
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
Work History
Manager
Thunder Vapes
Vicksburg, MI
06.2025 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs to enhance staff performance and product knowledge.
- Managed inventory systems, optimizing stock levels and reducing waste through effective forecasting.
- Analyzed sales data to identify trends, informing strategic decisions for product selection and pricing.
- Established performance metrics, monitoring team effectiveness and implementing improvement plans as needed.
- Collaborated with suppliers to negotiate contracts, securing favorable terms and improving supply chain efficiency.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
PCA
Mark Cooney
Harvey, LA
01.2019 - 05.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Documented patient care activities accurately in electronic health records.
- Collaborated with multidisciplinary teams to create and implement care plans.
- Trained new staff on best practices for patient care and safety procedures.
- Advocated for patients' rights and needs, fostering a supportive environment for healing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
High School Diploma -
Roszelle Academy
Pearl River, LASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Strategic planning
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Shift scheduling
- Policy implementation
- Conflict resolution
- Schedule preparation
- Marketing
- Negotiation
- Budget control
- Clear communication
- Safety procedures
- Coaching and mentoring
- Multitasking
- Attention to detail
- Adaptability and flexibility
- Positive attitude
- Problem resolution
Timeline
Manager
Thunder Vapes
06.2025 - Current
PCA
Mark Cooney
01.2019 - 05.2025
High School Diploma -
Roszelle Academy