Chassity Finley
Monroe
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Conduent
San Antonio
02.2024 - 01.2025
- Used remote login tools to assist clients with technical and product questions.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Recommended upgrades or additional features that could enhance user experience.
Customer Service Representative
Foundever
Knoxville
10.2021 - 12.2023
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Performed regular maintenance checks on customers' systems.
- Resolved escalated customer service issues in a timely manner.
- Ensured compliance with company policies and procedures regarding technical support operations.
Education
High School Diploma -
Allen High School
Allen, TX05-2019
Skills
- Software diagnosis
- User credential management
- Application support
- Videoconferencing
- Hardware diagnostics
- Service support
- Access issue resolution
- Information protection
- Analytical thinking
- Application installations
Timeline
Technical Support Representative
Conduent
02.2024 - 01.2025
Customer Service Representative
Foundever
10.2021 - 12.2023
High School Diploma -
Allen High School