Chastity Burge
Pearl River
Summary
Dynamic professional with extensive experience at Second Sight Systems, excelling in electric meter reading and data analysis. Proven track record in enhancing customer satisfaction through effective communication and conflict resolution. Skilled in training and development, fostering team collaboration, and maintaining compliance, resulting in reduced customer complaints and improved operational efficiency. Amazing people skills, eager to learn, extremely fast learner and very dependable.
Overview
27
27
years of professional experience
Work History
Electric Meter Reader
Second Sight Systems
08.2022 - Current
- Collected and recorded accurate meter readings for utility services.
- Ensured compliance with safety protocols during field operations.
- Responded to customer inquiries regarding meter readings and billing issues.
- Assisted in identifying discrepancies in meter data through thorough inspections.
- Documented irregularities in meters and reported findings to management.
- Trained new staff on operating procedures and safety standards in the field.
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
- Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
- Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
Office Manager
Slaughter’s Mobile Home Movers
01.2011 - 08.2023
- Coordinated daily office activities, ensuring seamless operations and communication among team members.
- Managed scheduling for moving crews, optimizing routes for efficiency and timely service delivery.
- Developed and maintained filing systems, enhancing document retrieval processes for increased productivity.
- Assisted in onboarding new employees, providing training on company policies and operational procedures.
- Supported financial record-keeping, processing invoices and payments to maintain accurate accounts payable.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Receptionist
Shields & Mott & Lund Attorneys at Law
03.2000 - 08.2022
- Greeted clients and visitors, ensuring positive first impressions and professional atmosphere.
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Scheduled appointments for attorneys, optimizing calendar management and client availability.
- Maintained organized filing systems for legal documents, enhancing retrieval efficiency and compliance.
- Processed incoming mail and deliveries, distributing items to relevant staff promptly.
- Assisted in coordinating office events and meetings, fostering team collaboration and communication.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Pharmacy Assistant
Evan’s Drug Mart
05.1999 - 11.2001
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed inventory levels and organized stock to ensure medication availability.
- Processed customer transactions and handled cash register operations effectively.
- Provided exceptional customer service by addressing inquiries and resolving concerns.
- Maintained cleanliness and organization of pharmacy workspace and equipment.
- Supported medication management by labeling medications and preparing dosage forms.
- Learned pharmacy software systems to facilitate prescription processing and record keeping.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received incoming supplies and stocked in correct locations.
Education
GED -
Pearl River High School
Pearl River, LA1999
Skills
- Electric meter reading
- Data analysis
- Customer service
- Compliance adherence
- Training and development
- Inventory management
- Team collaboration
- Financial record-keeping
- Communication skills
- Conflict resolution
- Scheduling coordination
- Professional relationships
- Hand-eye coordination
- Accurate record keeping
- Reading comprehension
- Multitasking capacity
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Quick decision making
Timeline
Electric Meter Reader
Second Sight Systems
08.2022 - Current
Office Manager
Slaughter’s Mobile Home Movers
01.2011 - 08.2023
Receptionist
Shields & Mott & Lund Attorneys at Law
03.2000 - 08.2022
Pharmacy Assistant
Evan’s Drug Mart
05.1999 - 11.2001
GED -
Pearl River High School