Chelcie Bonin
Hackberry
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients.
Overview
6
6
years of professional experience
Work History
Receptionist
Safety Council
01.2024 - 03.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Service Representative
Fastwire Communications
09.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
Receptionist
Sabine State Bank
03.2022 - 03.2023
- Provided typing, word processing, and clerical support and assisted with special projects
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Used sign-in sheets and other check-in procedures to track visitors on premises
- Maintained detailed and accurate records of visitor requests and of calls received
- Answered questions about organization and provided callers with address, directions, and other information
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Processed incoming and outgoing documents via electronic methods and systems
- Handled cash and credit card payments with accuracy
- Maintained office and faculty supplies to keep optimum stock on hand
- Maintained various office or program records using secure filing system
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Transmitted information and documents to customers via computer and mail
Receptionist
Mosswood Estates
07.2021 - 03.2022
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Oversaw inventory materials monitoring, requisitions and supply re-stocking
- Corresponded with clients through email, telephone or postal mail
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs
- Kept records in Property boss to maintain customer data
- Provided clerical support to company employees by copying, faxing and filing documents
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Scheduled and confirmed appointments and meetings
- Kept reception area clean and neat to give visitors positive first impression
- Sorted, received and distributed mail correspondence between departments and personnel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
Receptionist Clerk
Hackberry Rod & Gun
03.2019 - 07.2021
- Addressed all information updates by making changes to records in computer system
- Worked with office manager to attain operational goals
- Reviewed and efficiently processed numerous files each day in a busy environment
- Pulled and organized requested documentation
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Answered and directed incoming calls using multi-line telephone system
- Maintained all financial records to verify timely clearance of all credit and debit activities
- Scheduled and confirmed appointments
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Sorted incoming mail and directed to correct personnel each day
- Entered data in computer software to keep records of client information
- Managed multiple tasks and met time-sensitive deadlines
Childcare Provider
Wee Wisdom Nursery School
02.2018 - 03.2019
- Assisted children in development of social, communication and problem-solving skills
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement
- Led children in tidying up, handwashing and toileting to teach responsibility
- Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children
- Balanced schedules to provide optimal rest, play and educational periods
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities
- Encouraged positive behaviors, including patience with teachers and fellow kids
- Maintained organized and clean classroom and play areas
- Kept children safe and secure at all times
- Taught children how to complete basic crafts such as paintings, drawings and decorations
- Identified concerns and signs of emotional or developmental problems and discussed issues with management and families
Education
CDA IN CHILDCARE DEVELOPMENT -
Louisiana State University
Baton Rouge, LA01.2020
HIGH SCHOOL DIPLOMA -
Hackberry High School
Hackberry, LA01.2014
Skills
- Office Equipment Operations
- Multitasking And Prioritization
- PC Proficient
- Document Control
- Multi-Line Telephone Skills
- Organization And Efficiency
- Meticulous And Organized
- Recordkeeping And Bookkeeping
- Business Operations Understanding
Timeline
Receptionist
Safety Council
01.2024 - 03.2024
Customer Service Representative
Fastwire Communications
09.2023 - 12.2023
Receptionist
Sabine State Bank
03.2022 - 03.2023
Receptionist
Mosswood Estates
07.2021 - 03.2022
Receptionist Clerk
Hackberry Rod & Gun
03.2019 - 07.2021
Childcare Provider
Wee Wisdom Nursery School
02.2018 - 03.2019
CDA IN CHILDCARE DEVELOPMENT -
Louisiana State University
HIGH SCHOOL DIPLOMA -
Hackberry High School
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