Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Barkley

West Monroe,La

Summary

Dynamic Branch Manager with a proven track record at Heights Finance, excelling in branch operations management and customer service. Skilled in client relationship management and cash handling, I consistently enhance customer satisfaction and drive operational efficiency. Committed to delivering informed financial solutions tailored to individual needs.

Overview

12
12
years of professional experience

Work History

Branch Manager

Heights Finance
04.2022 - Current
  • Oversaw branch operations, ensuring compliance with regulatory standards and company policies.
  • Developed and implemented strategies to enhance customer satisfaction and retention.
  • Managed team performance through coaching, training, and conducting regular evaluations.
  • Analyzed financial reports to identify trends and make informed business decisions.
  • Established strong relationships with clients, addressing concerns and providing tailored financial solutions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Assistant Manager

Heights Finance
02.2020 - 04.2022

Customer Service Representative

Heights Finance
08.2016 - 02.2020

Customer Service Representative

Tower Loan
06.2013 - 07.2016
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Downsville High School
Downsville, LA
2011

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Client relationship management
  • Cash handling
  • Financial services

Timeline

Branch Manager

Heights Finance
04.2022 - Current

Assistant Manager

Heights Finance
02.2020 - 04.2022

Customer Service Representative

Heights Finance
08.2016 - 02.2020

Customer Service Representative

Tower Loan
06.2013 - 07.2016

Downsville High School
Chelsea Barkley