Chelsea Barkley
West Monroe,La
Summary
Dynamic Branch Manager with a proven track record at Heights Finance, excelling in branch operations management and customer service. Skilled in client relationship management and cash handling, I consistently enhance customer satisfaction and drive operational efficiency. Committed to delivering informed financial solutions tailored to individual needs.
Overview
12
12
years of professional experience
Work History
Branch Manager
Heights Finance
04.2022 - Current
- Oversaw branch operations, ensuring compliance with regulatory standards and company policies.
- Developed and implemented strategies to enhance customer satisfaction and retention.
- Managed team performance through coaching, training, and conducting regular evaluations.
- Analyzed financial reports to identify trends and make informed business decisions.
- Established strong relationships with clients, addressing concerns and providing tailored financial solutions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Assistant Manager
Heights Finance
02.2020 - 04.2022
Customer Service Representative
Heights Finance
08.2016 - 02.2020
Customer Service Representative
Tower Loan
06.2013 - 07.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Downsville High School
Downsville, LA2011
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Client relationship management
- Cash handling
- Financial services
Timeline
Branch Manager
Heights Finance
04.2022 - Current
Assistant Manager
Heights Finance
02.2020 - 04.2022
Customer Service Representative
Heights Finance
08.2016 - 02.2020
Customer Service Representative
Tower Loan
06.2013 - 07.2016
Downsville High School