Chelsea Hansen

• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
• Hired, trained and supervised employees to maintain team of high performers.
• Assist with receptionist duties as needed.
• Assist clinic nurses as needed.
• Manage and approve employee time and time-off requests.
• Effectively resolve problems in clinic setting as they arise.

• Scheduled staff and delegated work assignments.
• Responded to patient requests with appropriate clinical and personal assistance.
• Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
• Educated patients, families and caregivers about conditions and treatments.
• Evaluated and improved team member performance through coaching and training.
• Led team meetings to discuss review new policies or procedures, and strategize ways to improve overall department performance.

Maintained basic lab equipment (UA machine, CBC machine) and required record keeping

• Worked in rural healthcare clinic setting at Benton Medical in Benton, LA (owned by North Caddo Medical Center) from 2016 until present as sole full-time LPN as well as lab tech for clinic, while also managing referrals, procedure scheduling, lab result reporting, and any needed procedure and medication prior authorizations
• Worked in inpatient med-surg setting from 2015 to 2016, as well as assisting in ER when needed
• Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for up to 6 patients per shift.
• Self-directed with astute judgment skills. High level of personal accountability.
• Took samples such as blood and urine to complete diagnostic and routine assessment tests.
• Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
• Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
• Performed visual assessment of products to evaluate conformance with quality standards.
• TB testing and Flu vaccines

• Assisted in maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
• Entered orders into EMR system efficiently and without errors.
• Prepared patient charts, pre-admissions, and consent forms as necessary.
• Researched questions and concerns from providers and provided detailed responses.