Chelsea Martin
Gibsland
Summary
Dynamic banking professional with a proven track record at Gibsland Bank & Trust, excelling in electronic banking and deposit operations. Demonstrates exceptional attention to detail and strong analytical skills, effectively resolving discrepancies and enhancing customer satisfaction. Adept at compliance and workflow management, contributing to streamlined processes and improved service delivery.
Overview
14
14
years of professional experience
Work History
Deposit Operations Specialist
Gibsland Bank & Trust
08.2023 - Current
- Assisted in processing daily deposit transactions and ensuring accuracy in record-keeping.
- Supported reconciliation of accounts by identifying discrepancies and resolving issues promptly.
- Collaborated with team members to maintain compliance with banking regulations and internal policies.
- Utilized banking software to input data, track transactions, and generate reports efficiently.
- Learned operational procedures related to deposit handling, enhancing overall workflow efficiency.
- Provided customer service support by addressing inquiries related to deposits and account status.
Electronic Banking Specialist
Gibsland Bank & Trust
04.2023 - 12.2024
- Managed customer inquiries regarding electronic banking services, ensuring timely resolution and high satisfaction levels.
- Assisted in troubleshooting technical issues related to online banking platforms, enhancing user experience and reliability.
- Conducted training sessions for staff on new electronic banking features, promoting effective usage across departments.
- Collaborated with IT team to implement security protocols for online transactions, safeguarding customer information.
Universal Banker
Gibsland Bank & Trust
11.2011 - 03.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed various banking transactions accurately, ensuring compliance with financial regulations.
- Educated customers on banking products and services to enhance financial literacy and engagement.
- Collaborated with team members to streamline operational processes, improving overall workflow efficiency.
- Assisted customers with account inquiries and transactions, ensuring high levels of service satisfaction.
Education
GED -
Mt. Olive Christian School
Skills
- Strong organizational skills
- Effective communication
- Efficient workflow management
- Strong analytical skills
- Check processing adjustments
- Adjustments and research functions
- ATM transaction disputes
- Experience with general ledger
- Balancing daily deposits
- Exceptional attention to detail
- Microsoft powerpoint, excel, and Word
- Experience with account reconciliation
- Maintaining detailed records
- Excellent time management
- Adherence to confidentiality policies
- Handling discrepancies
- Compliance with security requirements
- ATM maintenance
- Processing deposits
Timeline
Deposit Operations Specialist
Gibsland Bank & Trust
08.2023 - Current
Electronic Banking Specialist
Gibsland Bank & Trust
04.2023 - 12.2024
Universal Banker
Gibsland Bank & Trust
11.2011 - 03.2023
GED -
Mt. Olive Christian School
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