Chelsea Phillips
New Orleans
Summary
I am an experienced at the elbow physician and nurse Go-Live support consultant with Epic. My goal is always to help the end-user feel confident and become efficient in their ability to navigate the Epic EMR system. I am a dependable and trustworthy worker with a team-oriented and results-driven approach to partnerships. I am highly committed to delivering high quality results in a remote setting while collaborating with team members to enhance productivity.
Overview
9
9
years of professional experience
Work History
Remote At-Ear Support
Cox Health
01.2026 - 03.2026
- Create SNOW tickets when end users call with an issue workflow.
- Resolved SNOW tickets in a timely manner.
- Supported healthcare clinicians with Epic access, order entry, and workflow troubleshooting.
- Guided nurses through Epic go-live activities by resolving login issues and reinforcing best practices for patient list assignments.
- Managed and resolved SNOW tickets for end-user technical support issues in a fast-paced environment.
- Delivered remote support to end users through the ServiceNow phone system while maintaining strong customer service standards.
- Troubleshot and resolved application and access issues in a timely and efficient manner.
- Remote
Remote Abstraction Intermountain Health
07.2025 - 09.2025
- Maintained productivity standards by working in focused 4-hour intervals to ensure timely task completion.
- Monitored system readiness and proactively communicated with Team Lead when charts dropped below 50.
- Migrated patient charts from Cerner to Epic with accuracy and efficiency.
- Utilized DocuSign cloud platform to securely access and manage assigned charts.
- Met performance benchmarks by completing each chart within a 7-minute timeframe.
Beth Israel Lahey Health
Boston, Massachusetts
05.2024 - 06.2024
- Go-Live Elbow Support ~ Epic 2024 Activation
- Clin-Doc/CPOE
University Hospital
Cleveland, Ohio
09.2023 - 10.2023
- Go-Live Elbow Support ~ Epic 2023 Activation
- Clin-Doc/CPOE
Customer Service Representative
StarTek
Spring, Texas
04.2021 - 09.2021
- Supported major businesses and international services, including CDC and IRS.
- Provided primary customer support to internal and external clients.
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase the customer satisfaction rate.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated professionally with colleagues, freelancers, and clients.
- Resolved issues over the phone with 200+ calls daily.
Customer Service Representative
Alorica
Humble, Texas
01.2018 - 01.2019
- Provided primary customer support to internal and external clients.
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase the customer satisfaction rate.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated professionally with colleagues, freelancers, and clients.
- Resolved issues over the phone with 80+ calls daily.
Atlantic Health
Morristown, New Jersey
05.2018 - 06.2018
- Care Management / Social Work
- Go-Live Elbow Support ~ Epic 2018 Activation
UCONN HEALTH
Avon, Connecticut
04.2018 - 05.2018
- Behavioral Health
- Go-Live Elbow Support ~ Epic 2018 Activation
Stanford Health Care, Valley Care
Pleasanton, California
03.2018 - 04.2018
- ClinDoc – Orders (CPOE)
- Go-Live Elbow Support ~ Epic 2018 Activation
Erlanger East Hospital, East Hospital
Chattanooga, Tennessee
10.2017 - 11.2017
- Op Time / Clin-Doc
- Go-Live Elbow Support ~ Epic 2017 Activation
Eisenhower Medical Center
Rancho Mirage, California
06.2017 - 07.2017
- Help Desk
- Epic Command Center (Received all calls from ambulatory and inpatient)
Houston Methodist Willowbrook Hospital
Houston, Texas
05.2017 - 06.2017
- ASAP/ Clin-Doc
- Go-Live Elbow Support ~ Epic 2017 Activation
Education
Bachelor's of Science -
Xavier University
New Orleans, LASkills
- ServiceNow
- SharePoint
- Services Desk Support
- Incident Resolutions
- Escalation Process
- Operational Workflow
- Telephone Etiquette
- Daily Handoffs
- Customer service
- Active listening
- Critical thinking
- Data entry
- Clinical Workflow
- Microsoft Office
- Audit Charts
- 8 years Epic Experience
Timeline
Remote At-Ear Support
Cox Health
01.2026 - 03.2026
Remote Abstraction Intermountain Health
07.2025 - 09.2025
Beth Israel Lahey Health
05.2024 - 06.2024
University Hospital
09.2023 - 10.2023
Customer Service Representative
StarTek
04.2021 - 09.2021
Atlantic Health
05.2018 - 06.2018
UCONN HEALTH
04.2018 - 05.2018
Stanford Health Care, Valley Care
03.2018 - 04.2018
Customer Service Representative
Alorica
01.2018 - 01.2019
Erlanger East Hospital, East Hospital
10.2017 - 11.2017
Eisenhower Medical Center
06.2017 - 07.2017
Houston Methodist Willowbrook Hospital
05.2017 - 06.2017
Bachelor's of Science -
Xavier University