Chelsea Williams
Monroe
Summary
Medical Assistant with extensive experience in patient care and HIPAA compliance at Louisiana Pain Care. Proficient in vital signs measurement and customer service, contributing to efficient administrative operations and patient education.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant floater
Louisiana Pain Care
Monroe
09.2025 - Current
- Collected and documented patient vital signs and medical histories accurately.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients about medications, procedures and physician's instructions.
- Supported administrative staff by processing payments.
Minister of Music / Choir Director
Delhi Assembly, Pilgrim Baptist, Morning Star Baptist, China Grove Baptist
Monroe
03.2025 - Current
- Coordinated choir activities, including rehearsals and performances.
- Assisted in planning church services while leading choir members.
- Facilitated smooth execution of choir schedules and events.
- Guided choir members in musical techniques and performance etiquette.
Occupational Therapy Assistant
Occupational Therapy and Wellness Facility
Monroe
08.2024 - 12.2024
- ,“Developed and implemented individualized treatment plans with occupational therapists.
- Conducted assessments to monitor patient progress and enhance care strategies.
- Supported therapeutic activities to improve daily living skills and mobility.
- Maintained organized treatment environments with ready-to-use equipment.
- Engaged clients by providing encouragement throughout therapy sessions.
- Collaborated with multidisciplinary teams for holistic patient wellness approaches.
Substitute Teacher
Ouachita Parish School Board
Monroe
03.2023 - 08.2024
- Managed classroom behavior to maintain a positive learning environment.
- Supervised students during lunch, recess, and transitions between classes.
- Provided classroom instruction outlined in teacher's lesson plans.
- Integrated technology into lessons whenever possible.
- Implemented conflict resolution strategies to manage student disputes.
Medical Office Receptionist Trainer
Affinity Health Group
Monroe
07.2021 - 07.2023
- Greet and assist patients in-person and via phone.
- Support doctors and staff in daily operations.
- Schedule appointments and ensure HIPAA compliance.
- Maintain accurate patient documentation and verify insurance information.
- Knowledgeable in medical terminology and CPT coding.
Customer Service Agent
Coast Professional
08.2018 - 05.2020
- Managed inbound and outbound communications regarding debt, explaining payment options and negotiating plans.
- Updated information and tracked payment history to ensure accuracy.
- Addressed customer disputes related to debt collection processes efficiently.
- Identified complex issues for team members to facilitate further resolution.
- Actively listened to customer needs to provide appropriate responses.
Daycare Teacher
Jellybean Junction
Monroe
02.2016 - 03.2017
- Organized activities that promote social skills and teamwork among children.
- Collaborated with parents to discuss children's progress and needs regularly.
- Supervised children during meal times, playtime, and other activities.
- Planned and implemented engaging lesson plans for diverse age groups.
- Organized and led activities to promote physical, mental and social development.
Education
Bachelor of Kinesiology -
University of Monroe Louisiana
Monroe, La12.2024
Associate's degree - Exercise Science
Louisiana Delta Community College
Monroe, La05.2022
Skills
- Interpersonal and communication skills
- Attention to detail
- Medical terminology proficiency
- Customer service expertise
- Event coordination
- Time management
- Public speaking
- Activity planning
- Group instruction
- Insurance verification
- Vital signs measurement
Certification
- Customer Service Certification
- CPR/ First Aid
- Driver's License
Volunteer Experience
- Tallulah Correctional Center
- Youth Ministry
- Mary Gross Nursing Home
- Heart of Hospice LHC Group
References
References available upon request.
Timeline
Medical Assistant floater
Louisiana Pain Care
09.2025 - Current
Minister of Music / Choir Director
Delhi Assembly, Pilgrim Baptist, Morning Star Baptist, China Grove Baptist
03.2025 - Current
Occupational Therapy Assistant
Occupational Therapy and Wellness Facility
08.2024 - 12.2024
Substitute Teacher
Ouachita Parish School Board
03.2023 - 08.2024
Medical Office Receptionist Trainer
Affinity Health Group
07.2021 - 07.2023
Customer Service Agent
Coast Professional
08.2018 - 05.2020
Daycare Teacher
Jellybean Junction
02.2016 - 03.2017
Bachelor of Kinesiology -
University of Monroe Louisiana
Associate's degree - Exercise Science
Louisiana Delta Community College