Chelsea Smith
Shreveport
Summary
Developed skills in fast-paced hospitality environment, including effective team coordination and exceptional customer service. Demonstrates ability to manage inventory and streamline operations, looking to transition these skills into new field. Ready to contribute to dynamic team and adapt quickly to new challenges.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Food and Beverage Coordinator
Hall Builders Inc.
01.2021 - Current
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Assisted in event planning, resulting in successful functions and positive feedback from clients.
- Enhanced customer satisfaction by ensuring timely and efficient food and beverage service.
- Leveraged strong communication skills to facilitate seamless coordination between front-of-house staff members.
- Maintained a clean and sanitary work environment, adhering to strict health code regulations.
- Managed vendor relationships for the procurement of high-quality ingredients at competitive prices.
- Ensured compliance with local alcohol regulations through diligent oversight of bartending practices and staff training.
- Trained new employees on company policies and procedures, leading to improved staff performance.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Supervised food presentation and plating to enhance visual appeal.
Customer Service Representative
Teleperformance USA
08.2019 - 05.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Applied Science - Health Administration
Bossier Parish Community College
Bossier City, LASkills
- Sanitation standards
- Food presentation
- Food safety compliance
- Ordering supplies
- Cost control
- Food and beverage operations
- Operations oversight
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Reliability
Timeline
Food and Beverage Coordinator
Hall Builders Inc.
01.2021 - Current
Customer Service Representative
Teleperformance USA
08.2019 - 05.2020
Associate of Applied Science - Health Administration
Bossier Parish Community College
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