Chelsey Baker
Bossier City
Summary
Driven Sales Executive skilled at uncovering customer needs, finding solutions, and handling objections. Proven record of creating valuable, customized solutions. Highly talented and committed to exceed expectations and sales goals.
Identifies leads, manages prospects, and acquires new businesses while servicing existing accounts.
Actively prospects, qualifies and follows up on leads to acquire new business. Represents company at industry events and other networking opportunities.
Talented, great multitasker, and can balance customer needs with company demands.
Successful at building loyalty and long-term relationships while constantly reaching sales targets. Demonstrated experience delivering superior customer service and attention to detail.
Accomplished professional with several years of experience in a sales executive role. Delivers dynamic communication, interpersonal, and negotiation talents in fast-paced, ever-changing environments. Valuable and hardworking employee known for turning cold calls into successful selling relationships.
Dedicated sales professional offering extensive experience partnering with customers and exceeding expectations. Highly skilled at identifying needs of customers and offering products or services designed to meet those needs.
Customer-oriented, strategic-thinking sales professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Overview
14
14
years of professional experience
4029
4029
years of post-secondary education
Work History
Sales Executive
RCW Energy Services
Kilgore
11.2024 - 04.2026
- Developed strong relationships with clients to enhance service satisfaction.
- Conducted market research to identify new customer opportunities and trends.
- Collaborated with team members to create effective sales presentations.
- Utilized CRM software to track customer interactions and sales progress.
- Managed client accounts, ensuring timely follow-ups and support requests.
- Negotiated contracts with clients to meet their service needs effectively.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Negotiated contracts with clients on behalf of the company.
- Attended industry events to build relationships with key contacts in the field.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Ensured compliance with sales policies, practices, and legal requirements.
- Enhanced product knowledge through continuous learning and professional development activities.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Networked to build client base and promote products to new and existing clients.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Scheduled and attended weekly appointments with clients.
Outside Sales Representative
Sage Rental Services
Haughton
09.2021 - 10.2024
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
- Made sure all information was correct for all customer orders going out
- Asked the appropriate questions to make sure customer needs were met
- Opened new accounts monthly for pumps and trench boxes
- Created and finalized quotes to complete deals between company, vendors and customers
- Fostered and developed relationships with potential customers to expand customer base and maintain productive relationships with customers through exceptional follow-ups after sales
- Drove new business development and client acquisition through cold calling and client referrals
- Requested financial documents from customers
- Collaborated with internal teams to fulfill orders and meet customer needs
- Collaborated with other sales team members to share selling strategies and gain new insights
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed relationships with clients to understand rental equipment needs.
- Collaborated with internal teams to ensure timely delivery of rental services.
- Managed customer inquiries and resolved issues related to rental transactions.
- Maintained accurate records of sales activities and customer interactions in CRM systems.
- Responded promptly to customer inquiries via phone or email.
- Negotiated prices and set up contracts to finalize sales agreements.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
Outside Sales Representative
SYSCO Food Services
Longview
10.2020 - 08.2021
- Established new accounts through cold calling and personal visits to potential customers.
- Managed territory budget to support development of regional and territory leads.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Account Representative
CST Drilling Fluids
Lafayette
03.2020 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended Products and/or services to customers, thoroughly explaining details.
- Expanded territory by executing effective warm calls and negotiating contracts.
- Drove sales by developing exceptional customer rapport to foster satisfaction.
Account Representative
TDJ Oilfield Services LLC
Princeton
09.2018 - 03.2020
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Expanded territory by executing effective warm calls and negotiating contracts.
- Drove sales by developing exceptional customer rapport to foster satisfaction.
- Proposed available products and solutions to meet diverse requirements.
- Contacted customers to assess satisfaction and current needs.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Boosted sales revenue by skillfully promoting diverse Product and/or Services options.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Open MSA accounts if we did not already have account
Server Shift Leader
Silver Star Smokehouse & Saloon
Bossier City
03.2012 - 01.2020
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables each shift, working efficiently to keep dining room and work areas clean.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted service to customers, successfully increasing referrals and walk-in business.
- Greeted and maintained relationships with regular customers.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using POS system to confirm deliveries to correct rooms.
Education
Healthcare Management
Bossier Parish Community College
Bossier City, LASouthwood High School
Shreveport, LASkills
- Sales proficiency
- Order fulfillment
- Sales expertise
- Creative problem solving
- Revenue and profit maximization
- Territory networking
- CRM software utilization
- Customer relationship management
- Effective communication
- Client follow-up
- Territory management
- Prospecting skills
- Pipeline management
- Cold calling techniques
Accomplishments
- Increased revenue at Sage Rental Services in the first six months from $80,000 monthly to $450,000 monthly
- Opened 50 plus accounts from 2021- current
- Opened 6 master service agreements
- Awarded top producing sales person in the US for Sage Rental Services in 2022
- Revived dormant accounts by re-establishing relationships with key decision-makers
- Expanded territory by successfully cold-calling, building new relationships while maintaining existing relationships
Personal Information
Title: Account Representative
Timeline
Sales Executive
RCW Energy Services
11.2024 - 04.2026
Outside Sales Representative
Sage Rental Services
09.2021 - 10.2024
Outside Sales Representative
SYSCO Food Services
10.2020 - 08.2021
Account Representative
CST Drilling Fluids
03.2020 - 08.2020
Account Representative
TDJ Oilfield Services LLC
09.2018 - 03.2020
Server Shift Leader
Silver Star Smokehouse & Saloon
03.2012 - 01.2020
Healthcare Management
Bossier Parish Community College
Southwood High School