CHELSEY PEARLISA WALKER
Shreveport
Summary
Motivated professional combining a strong interest in the medical field with a background in high touch customer service. Proven ability to learn complex information rapidly and handle sensitive situations with empathy and professionalism. Looking to bring a positive, collaborative attitude to a team where I can grow my skills and contribute to top-tier success.
Overview
8
8
years of professional experience
Work History
Licensed Physical Therapist Assistant
Brewer Physical Therapy
Shreveport, United States
01.2023 - Current
- Delivered diligent, one-on-one patient support focused on executing personalized care plans to maintain an enhanced physical health.
- Monitored patient progress closely and provided the encouragement and assistance needed to meet long-term rehabilitative goals.
68J Medical Supply
Army National Guard
Shreveport, United States
01.2020 - Current
- Directly supported medical staff readiness by managing essential equipment and supplies, ensuring the team was fully prepared for clinical operations.
- Maintained strict oversight of Sensitive Personal Information (SPI), ensuring full adherence to privacy regulations and confidentiality protocols.
- Accurately matched medical supplies with specific coding to ensure 100% PPE compliance and safety standards.
- Louisiana National Guard Logistics
Medical Front Desk Coordinator
Shreveport Aquatic and Land Therapies
Shreveport, United States
01.2021 - 01.2022
- Managed high-volume front-desk tasks including patient check-in/out, scheduling, and administrative support.
- Streamlined the revenue process by accurately verifying insurance coverage and managing patient billing inquiries.
- Acted as the primary point of contact for resolving patient concerns both in-person and via telephone, ensuring a positive patient experience.
- Maintained strict confidentiality while updating patient files and processing medical documentation.
Customer Service Representative
Stark Recreation Center
Columbus, MS
01.2018 - 01.2020
- Troubleshooting product or service complaints and following through until a satisfactory solution is reached.
- Working with shipping, billing, or clinical departments to track orders and solve complex patient requests.
- Campus Recreational Sporting Center
Education
A.S. - Physical Therapist Assistant
Bossier Parish Community College
01.2023
Bachelor of Science - Kinesiology
Mississippi University for Women
01.2020
Skills
- Empathy
- Adaptability
- Reliability
- Proactive
- HIPAA
- Billing
- Scheduling
- EMR
- Documentation
- Communication
- Client administrative support
- Outlook/Microsoft
- Professional ethics
- HIPAA requirements
- Training program development
- Job training
- Data entry
- Critical thinking
- Active listening
- Customer service
- Friendly, positive attitude
Timeline
Licensed Physical Therapist Assistant
Brewer Physical Therapy
01.2023 - Current
Medical Front Desk Coordinator
Shreveport Aquatic and Land Therapies
01.2021 - 01.2022
68J Medical Supply
Army National Guard
01.2020 - Current
Customer Service Representative
Stark Recreation Center
01.2018 - 01.2020
Bachelor of Science - Kinesiology
Mississippi University for Women
A.S. - Physical Therapist Assistant
Bossier Parish Community College
STRENGTHS
I’d say my greatest strength is being a fast learner who is also a people person. Things change quickly, so I can pick up new protocols fast while making sure the customer feels comfortable and cared for.