Chelsi Caliste
New Orleans
Summary
Dynamic Front Desk Agent with extensive hotel experience at Highgate Hotels, excelling in guest services and communication. Proven ability to enhance guest satisfaction through effective problem-solving and attentive service. Committed to creating memorable experiences, ensuring seamless operations, and fostering lasting relationships with clients. Skilled in managing reservations and providing valuable information on local attractions.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Highgate Hotels
New Orleans
08.2024 - Current
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- As a Front Desk Agent at the Riverfront Hotel, my soul purpose is to ensure the guest have a wonderful arrival and departure.
- Provided information about hotel amenities, services, and local attractions.
- I make sure the guests need are met when it comes to front desk related issues.
- I also make sure that I do the necessary things to ensure the next shift is set up for success.
Management Field and Marketing
WolfPack Management
Metairie
09.2023 - 08.2024
- Company Overview: We are a start-up company that works mainly with the company Spectrum, for all of your wireless, wifi, and tech needs
- My job description is to give our clients the best experience when they come to us for results
- My role is to give a person the best information on the product they are looking for and to execute the clients vision and close out the offer
- Working this job I've realized that some people might look at their clients as deals they have to close but I look at it as an opportunity to have a lifelong member of the family
- We are a start-up company that works mainly with the company Spectrum, for all of your wireless, wifi, and tech needs
Front Desk Agent
Valentino New Orleans Hotels: Lafayette Hotel
New Orleans
12.2022 - 07.2023
- My job description was to check guests in and out of the hotel
- Answer phone calls made to the hotel
- Create new reservations or edit reservations
- Be the first friendly face that the guests see and to just give an overall great experience to guests
- Also accept and sign for any packages that might come for management or guests that's staying at the hotel
Front Desk Agent
French Quarter Guest Houses: Lamothe House
New Orleans
10.2021 - 12.2022
- My job description was to check guests in and out of the hotel
- Answer phone calls made to the hotel
- Create new reservations or edit reservations
- Be the first friendly face that the guests see and to just give an overall great experience to guests
- Other times when we didn't have a bellman I would help guests with their luggage
Education
High School Diploma -
Booker T. Washington High School
New Orleans, LA01.2020
High School Diploma -
Delgado Community College
New Orleans, LASkills
- Communications skills
- Hotel experience
- Customer service
- Guest services
- Hospitality
- Speaking
- Problem solving
- Guest check-in
- Telephone etiquette
Awards
I have received trophies, medals, and ribbons for performance in Basketball, Soccer, and Debate.
I also had the opportunity to speak at city hall for a Women's Rights Rally when I was 15. I had to right a speech about the equality that is lacking in society when it comes to not only women in general but black women. I was a great experience.
Languages
English
Timeline
Front Desk Agent
Highgate Hotels
08.2024 - Current
Management Field and Marketing
WolfPack Management
09.2023 - 08.2024
Front Desk Agent
Valentino New Orleans Hotels: Lafayette Hotel
12.2022 - 07.2023
Front Desk Agent
French Quarter Guest Houses: Lamothe House
10.2021 - 12.2022
High School Diploma -
Booker T. Washington High School
High School Diploma -
Delgado Community College
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