Cherita Book
Pineville
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
Work History
MWR Management Officer
Louisiana Military Department
Pineville
07.2010 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Represented the organization at external events and conferences.
- Developed and maintained relationships with key clients and stakeholders.
- Coordinated training programs for personnel across multiple military units.
- Managed budgetary allocations for operational resources and equipment maintenance.
- Facilitated communication between departments to ensure seamless operations.
- Oversaw logistical planning for events and missions within the department.
- Oversaw department operations and administration and contributed to planning of new initiatives.
- Ensured that all safety protocols are followed by staff at the workplace.
- Assisted in developing training programs for new hires and existing staff members.
- Coordinated with other departments regarding operational tasks and personnel needs.
- Maintained accurate records of employee attendance, payroll and disciplinary issues.
- Monitored changes in the organization's policies and procedures to ensure compliance with relevant regulations.
- Managed administrative tasks such as filing documents, maintaining databases.
- Provided guidance to employees on their job roles, responsibilities and career development opportunities.
- Maintained accurate personnel files in accordance with legal requirements.
- Liaised with external vendors for procurement of office supplies and equipment.
- Enforced compliance with regulatory standards and company policies.
- Monitored and reported on operational performance metrics.
- Provided support to senior executives in formulating plans for organizational growth.
- Conducted financial management and handled billing, collections, marketing and business management.
- Negotiated contracts and agreements with vendors and partners.
Education
High School Diploma -
General H. H. Arnold High School
Wiesbaden, Germany06-2002
Skills
- Budget management
- Compliance enforcement
- Customer relationship management
- Training coordination
- Vendor negotiation
- Strategic planning
- Safety protocol enforcement
- Inventory management
- Calendar management
- Reporting and documentation
References
References available upon request.
Timeline
MWR Management Officer
Louisiana Military Department
07.2010 - Current
High School Diploma -
General H. H. Arnold High School