Cherrie Babineaux
Youngsville
Summary
Demonstrative Eligibility Specialist proudly offering experience with assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments. Organized and motivated with eagerness to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Medicaid Analyst III
LDH-MVA
Lafayette
03.2022 - Current
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Informed applicants of other agencies providing useful or related assistance.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained positive working relationship with fellow staff and management.
Clerk II
LDH-OPH (LCG)
Lafayette
11.2021 - 03.2022
- Supported office clerical functions using word processing and other software, email and office machines.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Communicated with customers and employees to answer questions or explain information.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Directed clients and guests to correct departments, rooms and staff members.
- Contacted customers regarding account updates and potential problems.
- Copied, scanned and filed documents to maintain office records.
- Assisted customers by answering questions and providing information about WIC Program, Immunizations, and Clinics.
- Sorted and distributed mail to internal staff and prepared outgoing mail.
Front Desk Receptionist
Stuller
Lafayette
10.2019 - 11.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Signed for packages, recorded deliveries and distributed to personnel.
- Drafted professional business documents, spreadsheets and correspondence.
- Directed visitor security screening before allowing entry.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Assisted staff and executives with special projects.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Welcomed large volume of guests and improved overall customer service.
- Supported office clerical functions using word processing, email and office equipment.
Diamond and Gemstones Sales Specialist
Stuller
Lafayette
03.2019 - 10.2019
- Stayed up to date on company products and services to support sales objectives.
- Educated customers on product features and technical details to highlight benefits.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Followed up with customer to identify and resolve service to maintain customer satisfaction.
- Showcased features of diverse products, provided information and redirected objections.
- Calculated production, delivery and tax costs to provide customers with accurate quotes.
- Placed orders and answered customer questions through email and over phone to maximize customer service.
- Contacted new and existing customers to remind customers of deadline for memo of products.
- Fostered relationships with customers to expand customer base and retain business.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Adhered to company initiatives and achieved established goals.
Diamond and Gemstone Order Filler
Stuller
Lafayette
04.2018 - 03.2019
- Used RF scanner to pick diamonds from vaults and complete orders.
- Packaged items with appropriate materials to prevent damage during shipping.
- Used handheld scanners to key in data for packages.
- Attended company safety meetings to maintain knowledge of new and important information.
- Mentored newly hired employees on safety procedures and demonstrated proper operation of packaging to avoid mishaps.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Labeled boxes and placed in outbound collection areas.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
Shipping Confirmer/International Specialist
Stuller
Lafayette
05.2017 - 02.2018
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Identified order discrepancies and damaged items and notified supervisor.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Prepared packages for shipping and determined most economical shipping methods.
- Prepared documentation to track and report on damaged or missing items.
- Maintained inventory of shipping materials and supplies.
- Staged final products for shipment.
Pharmaceutical Cashier
Super One Foods
Breaux Bridge
08.2014 - 05.2017
- Collected payments and provided accurate change.
- Helped customers find specific products.
- Worked closely with pharmacist and technician staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Maintained clean and organized pharmacy shelving and work areas.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Coordinated patient prescription counseling with pharmacist.
- Monitored and checked expiration dates on drugs in stock.
Education
High School Diploma -
Breaux Bridge High School
Breaux Bridge, LABachelor of Science in Health Services Administration -
University of Louisiana At Lafayette
Lafayette, Louisiana, LASkills
- Program Understanding and Advisement
- Knowledgeable in MS Office Functions
- Advocacy and Counseling
- Recordkeeping and Data Input
- Telephone Etiquette
- Applicant Support and Service
- Organizational Skills
- Team Building
- Reliable & Trustworthy
- Critical Thinking
- Active Listening
- People Skills
- Friendly, Positive Attitude
- Computer Skills
- Customer Service
- Good Work Ethic
- Conflict Resolution
Timeline
Medicaid Analyst III
LDH-MVA
03.2022 - Current
Clerk II
LDH-OPH (LCG)
11.2021 - 03.2022
Front Desk Receptionist
Stuller
10.2019 - 11.2021
Diamond and Gemstones Sales Specialist
Stuller
03.2019 - 10.2019
Diamond and Gemstone Order Filler
Stuller
04.2018 - 03.2019
Shipping Confirmer/International Specialist
Stuller
05.2017 - 02.2018
Pharmaceutical Cashier
Super One Foods
08.2014 - 05.2017
Bachelor of Science in Health Services Administration -
University of Louisiana At Lafayette
High School Diploma -
Breaux Bridge High School