Summary
Overview
Work History
Education
Skills
Interoffice Customer Services Recognitions
Timeline
Generic

Cheryl Jamison

Shreveport

Summary

Dynamic professional with extensive experience at Aep Swepco, excelling in customer service and deadline management. Proven track record in training teams and enhancing operational efficiency. Adept at maintaining data integrity while fostering strong client relationships through effective communication and problem-solving skills. Committed to delivering exceptional results in fast-paced environments.

Overview

43
43
years of professional experience

Work History

Sr Customer Operations Associate

Aep Swepco
04.2001 - 07.2024
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Took inbound customer calls; handled customer transactions and customer-related issues and/or complaints
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.

Administrative Assistant

Shreveport Job Corps Center
01.1982 - 12.1999
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Bachelor of Science - Business Management

University of Phoenix
Louisiana Boardwalk (on-campus Class)
01-2014

High School Diploma -

Booker T Washington High School
2104 Milam Street
05-1978

Skills

  • Customer service
  • Deadline management
  • Verbal and written communication
  • Interpersonal and written communication

Interoffice Customer Services Recognitions

Recognitions in customer services for maintaining one of the highest scores for customer satisfaction and interacting with customers on a positive level


Received several acknowledgement certificates for longevity with Aep Swepco



Timeline

Sr Customer Operations Associate

Aep Swepco
04.2001 - 07.2024

Administrative Assistant

Shreveport Job Corps Center
01.1982 - 12.1999

Bachelor of Science - Business Management

University of Phoenix

High School Diploma -

Booker T Washington High School

Similar Profiles

CREATE PROFILE
Cheryl Jamison