Cheryl Phillips

• Developed multi-leveled and engaging lesson plans to address student learning levels and styles.
• Implemented diverse classroom management strategies to maintain a positive learning environment.
• Collaborated with parents, staff, mental health professionals and others to address individual student needs and concerns, at both the intellectual and social/emotional levels.

I have taught for a total of 31 years. Two additional years in Ohio, immediately after my graduation, and 6 additional years in other parishes in Louisiana.

• Managed customer relationships and product ordering through regular follow-up and product education.
• Promoted to shipping department where I was responsible for quotes for hot shot and OTR deliveries, as well as actual overnight and standard ground deliveries
• Secured bids from large OTR trucking companies for annual standard rates for the first time in company history, streamlining shipping and saving the company money

• Led customer service team in resolving client inquiries and issues, answering directly to the branch manager
• Trained new representatives on company policies and customer service standards.
• Developed training materials to enhance team performance and knowledge of pneumatic and hydraulic components, as well as coordinated the office’s journey to ISO 2000 certification.