Cheryl Stelly, CCS
Carencro
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Eager to contribute to team success and further develop professional skills.
Brings positive attitude and commitment to continuous learning and growth.
Experienced in handling numerous tasks at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with foundational knowledge in medical billing and coding, specifically ICD-10, CPT-10 and HCPCS. Also possess hands-on experience gained through employment with a DME company.
Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR
Health Management Services, Inc.
10.2023 - 05.2025
- Schedule appointments on Brightree Scheduler
- Collection of payments on invoices, copay amounts and deductibles from patients
- Verify insurance information and demographics and update patients’ charts in Brightree
- Verification of insurance eligibility and calculation of copay due
- Input new patient information
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
Video Analyst
Acadian Total Security Video Monitoring Center
10.2021 - 04.2022
- Answer phone/gates for gated communities and log visitors
- Answer phone/intercom for apartment buildings as door concierge and log information
- Video Verification of events
- Noonlight Safety Video Verification
- Dispatch Fire, EMS, Police as needed for alarms
Sales Support Coordinator
Acadian Total Security
02.2019 - 10.2021
- Company Overview: (A Division of Acadian Ambulance, Lafayette, LA)
- Provide support to the security sales team for home and business security alarms
- Input jobs/parts for security sales contracts in excess of $100,000.00 in sales monthly
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Payment collection for Ambulance Service Membership
Education
Certificate of Technical Studies - Medical Billing and Coding
Louisiana State University Eunice
Eunice08.2023
Associate of Science - Business
South Louisiana Community College
Lafayette04.2018
High School Diploma -
Opelousas Senior High School
Opelousas, LA05-1984
Skills
- Proficient in coding standards and regulations
- Proficient in Brightree software
- Experience in insurance processes
- Clear interpersonal communication
- Effective organizational skills
- Skilled in Microsoft Office applications
- Strong commitment to Federal Privacy Act and HIPAA standards
- Familiar with 3M coding standards
- Experience in EHR systems
- Experienced in ICD-10 and CPT coding
- Flexibility in acquiring new skills
Certification
Certified Coding Specialist Certification November 2023
Accomplishments
- Dean’s List – South Louisiana Community College
- Honor Graduate – South Louisiana Community College, May 2018
- ATS Employee of the Month, February 2020
- Member of AHIMA
Languages
English
Native or Bilingual
French
Limited Working
Timeline
CSR
Health Management Services, Inc.
10.2023 - 05.2025
Video Analyst
Acadian Total Security Video Monitoring Center
10.2021 - 04.2022
Sales Support Coordinator
Acadian Total Security
02.2019 - 10.2021
Certificate of Technical Studies - Medical Billing and Coding
Louisiana State University Eunice
Associate of Science - Business
South Louisiana Community College
High School Diploma -
Opelousas Senior High School
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