Cheyenne Doherty
Ponchatoula
Summary
Detail-oriented and dedicated patient access professional with expertise in patient registration, insurance verification, and compliance management. Committed to enhancing patient experiences through streamlined processes and accurate documentation with a strong focus on customer relationship management and effective communication. Experienced in resolving patient concerns and ensuring compliance, poised to contribute to improved patient care and operational excellence.
Overview
14
14
years of professional experience
Work History
Patient Access Manager
Cypress Pointe Surgical Hospital
Hammond
07.2024 - Current
- Coordinated patient admissions and registrations within Cypress Pointe Surgical Hospital.
- Managed insurance verification to ensure coverage for surgical procedures.
- Communicated effectively with medical staff regarding patient needs and inquiries.
- Assisted patients with scheduling appointments and pre-surgery instructions.
- Trained new staff on patient access protocols and hospital systems.
- Developed streamlined processes for patient check-in and documentation accuracy.
- Maintained compliance with healthcare regulations during patient interactions.
- Resolved patient concerns promptly to enhance overall satisfaction experience.
- Monitored employee performance and provided feedback for improvement.
- Coordinated with other departments to ensure proper communication between providers and patients throughout their care journey.
Legal Services Coordinator
Cypress Pointe Surgical Hospital
Hammond
12.2022 - 12.2025
- Performed as the liaison between legal firms and the hospital
- Coordinated scheduling, quotes, billing, and payment collections for the hospital's legal accounts
- Developed lasting relationships with attorneys and the paralegal staff
- Assisted in maintaining patient records and ensuring compliance with healthcare regulations.
- Performed routine in-person check-ins with firms to ensure satisfaction with our customer service
Radiology/Surgery Scheduler/Insurance Verification Specialist
Cypress Pointe Surgical Hospital
Hammond
02.2019 - 12.2022
- Coordinated surgical schedules for multiple departments and specialists.
- Managed patient appointments and confirmed insurance details efficiently.
- Communicated with medical staff regarding schedule changes and updates.
- Utilized scheduling software to optimize operating room availability.
- Collaborated with clinical teams to ensure timely surgical preparations.
- Resolved scheduling conflicts to maintain workflow continuity in the operating room.
- Trained new staff on scheduling procedures and hospital protocols.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Created and managed surgical schedules for multiple surgeons.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Checked patient insurance and collected pre-authorizations from providers.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Verified accuracy of billing information prior to submitting claims.
Scheduling/Insurance/Infusion Floater
North Oaks Medical Center
Hammond
03.2016 - 02.2019
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Floating duties: Scheduled radiology procedures, performed insurance verifications, coordinated infusion services, and obtained signed documents from patients upon acute admissions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Benefits Specialist
Gilsbar
Covington
01.2015 - 03.2016
- Managed employee benefits enrollment and communication processes for diverse client groups.
- Analyzed benefits data to identify trends and provide recommendations for improvement.
- Collaborated with insurance carriers to resolve claims issues and enhance service delivery.
- Supported the implementation of new benefits technology systems for streamlined operations.
- Assisted employees with enrolling in benefit plans and explained plan options.
- Processed benefit enrollment forms, changes, and terminations.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
Customer Service Representative
Academy Sports + Outdoors
Hammond
06.2014 - 01.2015
- Assisted customers with product selection and inquiries.
- Managed returns and exchanges efficiently and accurately.
- Resolved customer complaints with empathy and professionalism.
- Collaborated with team members to maintain store organization.
- Processed transactions using point-of-sale systems effectively.
- Educated customers on promotions and loyalty programs available.
- Trained new staff on customer service protocols and systems procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
Host/Waitress/Bartender
Applebee's Neighborhood Grill & Bar
Hammond
05.2012 - 06.2014
- Greeted guests with a friendly demeanor and ensured a welcoming atmosphere.
- Managed seating arrangements to optimize flow and guest experience.
- Coordinated waitlist and reservations using the restaurant's booking system.
- Assisted servers by communicating customer needs promptly and efficiently.
- Handled guest inquiries and resolved issues to maintain satisfaction levels.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Trained new hosts on procedures and customer service standards effectively.
- Maintained cleanliness and organization of the host stand area throughout shifts.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
Education
High School Diploma -
Ponchatoula High School
Ponchatoula, LA05-2012
Business Administration
Southeastern Louisiana University
Hammond, LASkills
- Patient registration
- Insurance verification
- Compliance management
- Scheduling systems
- Documentation accuracy
- Customer relationship management
- Billing processes
- Regulatory compliance
- Appointment coordination
- Staff training
- Conflict resolution
- Effective communication
- Process improvement
- Team collaboration
- HIPAA compliance
- Team management
- Program development participation
- Strong leadership
References
- Cathleen Gebo: (985) 290-8745
- Britnee Davis: (985) 687-9469
- Sarah Prine: (985) 966-8330
Timeline
Patient Access Manager
Cypress Pointe Surgical Hospital
07.2024 - Current
Legal Services Coordinator
Cypress Pointe Surgical Hospital
12.2022 - 12.2025
Radiology/Surgery Scheduler/Insurance Verification Specialist
Cypress Pointe Surgical Hospital
02.2019 - 12.2022
Scheduling/Insurance/Infusion Floater
North Oaks Medical Center
03.2016 - 02.2019
Benefits Specialist
Gilsbar
01.2015 - 03.2016
Customer Service Representative
Academy Sports + Outdoors
06.2014 - 01.2015
Host/Waitress/Bartender
Applebee's Neighborhood Grill & Bar
05.2012 - 06.2014
High School Diploma -
Ponchatoula High School
Business Administration
Southeastern Louisiana University