Cheyenne Roberson
Vivian
Summary
Dynamic professional with extensive experience in customer service roles, including a notable position at Assurant. Excelled in complaint handling and data entry, enhancing customer satisfaction and loyalty. Demonstrated exceptional call center expertise and a positive attitude, achieving efficient problem resolution and fostering trust. Skilled in balancing high-volume transactions and maintaining meticulous financial records.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Assurant
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Customer Service Representative
Teleperformance/usaa
08.2021 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bank Teller
FSNB
12.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Hotel Front Desk Clerk
Hampton Inn Suits
12.2020 - 08.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
Education
North Caddo
Vivian, LA2014
Skills
- Data entry
- Call center experience
- Complaint handling
- Payment processing
- Customer relations
- Product knowledge
- Appointment scheduling
Timeline
Customer Care Representative
Assurant
05.2022 - Current
Bank Teller
FSNB
12.2021 - 05.2022
Customer Service Representative
Teleperformance/usaa
08.2021 - 05.2022
Hotel Front Desk Clerk
Hampton Inn Suits
12.2020 - 08.2021
North Caddo
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