Cheyenne Trahan
Pineville
Summary
Results-driven Shift Manager with proven expertise in cash handling, inventory management, and employee training. Successfully implemented process improvements that reduced service times and elevated customer satisfaction, contributing to overall operational excellence.
Overview
3
3
years of professional experience
Work History
Shift Manager
Fuel Plus Chevron
Pineville, LA
08.2023 - Current
- Supervised daily operations to ensure efficient service and adherence to safety protocols.
- Trained and mentored staff on customer service best practices and operational procedures.
- Monitored inventory levels and coordinated restocking to minimize shortages and maintain product availability.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
- Managed cash handling procedures, ensuring accuracy in transactions and daily reconciliations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Education
High School Diploma -
Grant High School
Dry Prong, LASkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Basic mathematics
- Professionalism
- Task prioritization
- Handling complaints
- Staff coaching and training
- Inventory and stocking
- Store operations
- Customer service management
- Customer relations
- Superior work ethic
Timeline
Shift Manager
Fuel Plus Chevron
08.2023 - Current
High School Diploma -
Grant High School