Chiii Jackson
New Orleans
Summary
Dynamic Patient Service Manager with a proven track record at HHS, enhancing patient satisfaction through effective problem-solving and team management. Skilled in HIPAA compliance and productivity improvement, I successfully streamlined appointment scheduling, reducing wait times by 30%, while fostering a collaborative environment that elevated staff performance and patient care quality.
Overview
6
6
years of professional experience
Work History
Patient Service Manager
HHS
08.2025 - Current
- Streamlined service delivery through effective handling of patient appointment scheduling and inquiries.
- Oversaw patient onboarding processes, ensuring documentation accuracy and compliance with standards.
- Handled patient interactions and ensured effective follow-up processes.
- Implemented patient feedback systems to improve service quality and responsiveness.
- Learned electronic health record systems for efficient data entry and retrieval of patient information.
- Collaborated with team members to streamline workflows and enhance overall patient experience.
- Participated in training sessions to develop knowledge of healthcare policies and best practices.
- Maintained cleanliness and organization of reception area to foster welcoming environment for patients.
- Developed strong relationships with insurance providers to expedite claims processing, reducing financial stress on patients.
- Streamlined patient flow by optimizing appointment scheduling and resource allocation.
- Reduced wait times for patients with effective utilization of staff and resources.
- Increased patient retention rates by providing exceptional customer service and addressing concerns promptly.
- Managed department budget effectively, making necessary adjustments to control costs while maintaining quality patient care.
- Implemented policies and procedures to ensure compliance with healthcare regulations, maintaining a safe environment for patients and staff.
- Led initiatives aimed at improving overall patient experience through continuous process improvements and service enhancements.
- Improved patient satisfaction by implementing efficient check-in and scheduling processes.
- Enhanced staff performance through regular training and effective communication methods.
- Ensured timely completion of administrative tasks, including billing, insurance verification, and record management.
- Championed ongoing professional development opportunities for staff, resulting in enhanced skills and knowledge within the team.
- Maintained accurate documentation of patient interactions according to HIPAA guidelines while preserving confidentiality at all times.
- Evaluated staff performance regularly, identifying areas for improvement and implementing targeted development plans.
- Proactively addressed potential conflicts or issues between patients, families, and healthcare providers to maintain a harmonious working environment.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients, resulting in improved outcomes.
- Improved employee morale by fostering a positive work environment that encouraged teamwork and open communication among staff members.
- Coordinated special events for patients, such as wellness workshops and support groups, resulting in increased engagement within the community.
- Conducted regular audits of clinical operations to ensure adherence to quality standards set forth by regulatory agencies.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Developed highly effective communication, interpersonal, and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
Food Service Manager
Compass Group USA-Manning Family Children’s Hospital
07.2019 - 07.2025
- Oversaw daily food service operations ensuring compliance with health and safety regulations.
- Created and executed staff training programs to boost service quality and efficiency.
- Streamlined inventory management processes, reducing waste and optimizing supply chain operations.
- Collaborated with healthcare professionals to create nutritious meal plans tailored to patient needs.
- Led a team of food service staff, fostering a culture of teamwork and high performance.
- Enhanced satisfaction rates by evaluating menu offerings through customer feedback.
- Implemented cost-control measures that resulted in significant savings without compromising service quality.
- Spearheaded initiatives to enhance sustainability practices within food sourcing and waste disposal processes.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of more than Number team members.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Streamlined catering services for special events, liaising with clients to ensure their needs were met efficiently and successfully executing functions from start to finish.
- Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
- Managed budgetary constraints effectively, allocating funds appropriately across various departments based on prioritized needs assessment.
- Assessed the effectiveness of implemented changes periodically, adjusting strategies as needed based on performance metrics and feedback from staff members.
- Continually sought opportunities for professional development, participating in industry conferences and workshops to stay current with best practices in food service management.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
- Improved team morale and reduced turnover by developing comprehensive training program for new hires.
- Fostered positive team environment, resolving conflicts promptly and encouraging open communication.
- Streamlined kitchen operations for increased efficiency, introducing digital ordering system to reduce wait times.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Networking Management
Keller Graduate School of Management
Decatur04.2006
Bachelor of Science - Computer And Information Sciences
Herzing University
Atlanta, GA07.2002
High School Diploma -
Middle College High
Memphis, TN05.1991
Skills
- Office management
- Patient relations
- Productivity improvement
- Payment collection
- Healthcare
- Patient satisfaction
- HIPAA compliance
- Effective problem solving
- Team management
- Math skills and analytics
- New staff training
- Strong leadership
- Teamwork
- Teamwork and collaboration
Timeline
Patient Service Manager
HHS
08.2025 - Current
Food Service Manager
Compass Group USA-Manning Family Children’s Hospital
07.2019 - 07.2025
Networking Management
Keller Graduate School of Management
Bachelor of Science - Computer And Information Sciences
Herzing University
High School Diploma -
Middle College High