China Crosby
Bogalusa
Summary
Reliable remote customer service representative experienced in virtual customer support, issue resolution, and meeting productivity and quality standards.
Overview
6
6
years of professional experience
Work History
Remote Customer Support Assistant
Independent
01.2022 - 01.2024
- Assisted individuals with basic service questions, scheduling needs, and information requests.
- Practiced resolving concerns through clear communication and active listening.
- Documented caller details accurately and maintained organized notes.
- Adapted to changes quickly while managing multiple apps and tools.
- Demonstrated patience, empathy, and professionalism during all communication.
Administrative & Information Support (Volunteer)
Bogalusa Community Organizations
01.2020 - 01.2022
- Completed data entry, organized files, and updated community program records.
- Assisted callers by providing information, directing them to correct resources, and answering common questions.
- Maintained confidentiality when handling personal documents or sensitive details.
- Demonstrated strong accuracy, organization, and dependability.
Family Services & Communication Assistant
01.2018 - 01.2020
- Coordinated phone calls, appointment reminders, and follow-up communication for family needs.
- Maintained detailed notes, tracked schedules, and organized important documents.
- Communicated regularly with offices and providers to clarify instructions and next steps.
- Developed strong multitasking, problem-solving, and time-management abilities.
Education
Diploma - undefined
Bogalusa High School
01.2017
Skills
- Provided customer support to ensure positive experiences
- Used multiple software systems and Microsoft Office to manage data and daily tasks
- Communicated clearly and professionally in writing and over the phone
- Understood and applied information quickly to resolve customer needs
- Built positive relationships with customers and team members
- Focused on customer needs to deliver effective solutions
Languages
English
Timeline
Remote Customer Support Assistant
Independent
01.2022 - 01.2024
Administrative & Information Support (Volunteer)
Bogalusa Community Organizations
01.2020 - 01.2022
Family Services & Communication Assistant
01.2018 - 01.2020
Diploma - undefined
Bogalusa High School