Chiquita Lee
Senior Director Of Operations And Support Services
Harvey
Summary
A skilled leader with 18 years of management experience, and 27 years of clinical experience. An established history with increasing levels of responsibility and accountability. Strengths include employee and physician relations, and progressive problem solving. Engaging leadership style with high visibility and open-door policy. Exceptional ability to manage budgets, to make recommendations for overall improvements, and to implement innovative programs.
Operations leader prepared for senior roles in driving efficiency and growth. Proven track record in optimizing processes, enhancing productivity, and leading cross-functional teams to success. Strong skills in strategic planning, project management, and resource allocation. Known for adaptability, fostering collaboration, and delivering measurable results in dynamic environments.
Overview
20
20
years of professional experience
2013
2013
years of post-secondary education
3
3
Certifications
Work History
Senior Director of Operations and Support Services
Touro Infirmary
10.2024 - Current
- Oversaw operations of several major cost centers: Emergency Mgt, Bio-Med, Security, Communications, Patient Escort, Respiratory, Sleep Lab, EEG, Cardiac/Pulmonary Rehab, Pulmonary Lab, Wellness, Dietary, EVS, Lab, Pastoral Care, Medical Office Buildings within the facility. Promotes excellence in customer service relations by acting as a liaison and effectively interacts with physicians, staff, patients, and families. Contributes to quality patient care through membership and active participation in department, medical and hospital committees. Involved in the preparation of annual operational capital and personnel budgets.
- Accomplishments:
- Successfully passed College of American Pathologist (CAP) accreditation for the Arterial Blood Gas Lab
- Successfully passed RT driven protocols through MEC 2016 (1st in the LCMC system to have RT driven protocols)
- Decrease Bio Med cost by 145,000 in one eyear
- Increase clinical efficiency and accountability with the addition and retention of personnel and the elimination of agency use.
- Eliminated an EEG contract and hired staff which provided a cost savings of $100,000
- Created a linen committee which help decrease linen loss fee’s
- Community outreach – American/Heart Lung Walk
- Successful transition from Aramark to Compass One with Dietary and EVS
- Reduce dietary house diets to < 10%
- NRC patient satisfaction scores within 75th percentile
- Open a successful Sleep Lab 2021
- Mentor for our Emerging Leaders Program and a Just Culture Champion
- Created and operationalize Fix it Rounds- Which improve facility upgrades and increased employee satisfaction
- Created a bio med review, which reduced Bio med cost by 180,000
- Worked with clinics to send labs to Touro generating revenue over 300,000
Director Cardiopulmonary and Neurology Diagnostics
New Orleans East Hospital
01.2014 - 01.2015
- Oversaw the day-to-day operations of 3 of the most challenging units within the facility. Respiratory, Cardiology, and Neurology are composed of 13 staff members. Promotes excellence in customer service relations by acting as a liaison and effectively interacts with physicians, staff, patients, and families. Contributes to quality patient care through membership and active participation in department, medical and hospital committees. Involved in the preparation of annual operational capital and personnel budgets.
- Accomplishments:
- Start up of a New Facility
- Soarian Liaison for New Orleans East
- Assisted with EMR clinical design and training
- Soarian Superuser
- Created the charge master for Respiratory, Cardiology, Neurology
- Assisted with interfacing all respiratory, cardiology and neurology equipment with the EMR
- Successfully passed a College of American Pathologist (CAP) accreditation for the Arterial Blood Gas Lab
- Created all policies and procedures for all programs (neurology, cardiology, and Respiratory)
- Purchased all necessary equipment to start up all 3 departments
- Interim director of Touro and NOEH for 7 months.
Director of Respiratory
Louisiana Continuing Care Hospital (Kindred Hospital West Jefferson)
01.2009 - 01.2014
- Works collaboratively with team members to create an overall effective respiratory program, in support of patient care and positive outcomes. Oversees 26 direct reports, managing their schedule and addressing training needs. Manages the program’s budget and makes decisions based on financial reports and analysis. Supervises Roche Accu-Chek usage and performs skill evaluations. Manages the reconciliation of respiratory charges.
- Accomplishments:
- Developed and educated staff on all Department of Health and Hospitals policies to ensure safety and proper care.
- Performed community outreach by participating in the Asthma and Heart Walk
- Designed and led a Falls Prevention program, which was recognized as excellent by the Joint Commission during the 2012 survey.
- Assisted with design and set up of EMR
- Led the startup of new arterial blood gas labs, and ensured they were Joint Commission accredited.
- Implemented respiratory driven protocols to improve patient care.
Respiratory Manager/ABG Lab Coordinator
Methodist Mansfield Medical Center
01.2006 - 01.2009
- Started as the ABG lab coordinator and was promoted within 6 months to the manager. Oversaw the day-to-day operations of 1 cost center within the facility. Respiratory composed of 13 staff members. Promotes excellence in customer service relations by acting as a liaison and effectively interacts with physicians, staff, patients, and families. Contributes to quality patient care through membership and active participation on department, medical and hospital committees. Involved in the preparation of annual operational capital and personnel budgets.
- Accomplishments:
- Start up of a new facility
- Meditech Liaison for New Orleans East
- Assisted with EMR clinical design and training
- Meditech Superuser
- Created the charge master for Respiratory
- Assisted with interfacing all Respiratory and Arterial Blood Gas equipment with the EMR
- Created all policies and procedures for Respiratory and the Blood Gas Lab
- Purchased all necessary equipment for start up
- Successfully managed multiple projects on deadline and within budget. Operated as crucial liaison with executive staff, continually identifying process improvements and addressing both short and long-term department needs.
- Created administrative practices by creating department process handbooks, and consistently met rigorous project deadlines spanning across multiple departments.
- Led the startup of new arterial blood gas lab and ensured they were Joint commission accredited.
Education
Master's Degree - Health Care Administration
Independence University
Salt Lake City, UTBachelor's Degree - Respiratory Therapy
Independence University
Salt Lake City, UTAssociate degree - Respiratory Therapy
Delgado Community College
New Orleans, LASkills
- Budgeting & Cost Control
- Strategic Planning & Analysis
- Financial Statements
Certification
Certified in ACLS, CPR
Affiliations
- American Association of Respiratory Care (AARC)
Publications
- Washington Post Interview: 2021-08-09
- City Business Healthcare Hero 2024-10-18
Military Affiliation
- Honorably Discharged from the United States Army Reserve in 2000
- Rank E-4 Specialist
Timeline
Senior Director of Operations and Support Services
Touro Infirmary
10.2024 - Current
Director Cardiopulmonary and Neurology Diagnostics
New Orleans East Hospital
01.2014 - 01.2015
Director of Respiratory
Louisiana Continuing Care Hospital (Kindred Hospital West Jefferson)
01.2009 - 01.2014
Respiratory Manager/ABG Lab Coordinator
Methodist Mansfield Medical Center
01.2006 - 01.2009
Bachelor's Degree - Respiratory Therapy
Independence University
Associate degree - Respiratory Therapy
Delgado Community College
Master's Degree - Health Care Administration
Independence University
Similar Profiles
ARIEL WARNERARIEL WARNER
Registered Nurse at Touro Infirmary HospitalRegistered Nurse at Touro Infirmary Hospital
Lori VidrineLori Vidrine
Neonatal Intensive Care Unit Registered Nurse at Touro InfirmaryNeonatal Intensive Care Unit Registered Nurse at Touro Infirmary
Casey OnealCasey Oneal
Licensed Practical Nurse at Touro Infirmary HospitalLicensed Practical Nurse at Touro Infirmary Hospital
Tasmyn MillsteedTasmyn Millsteed
Junior Beauty Assistant at The Natural Beauty SpotJunior Beauty Assistant at The Natural Beauty Spot
Aronte BeltonAronte Belton
2D Flash Animator at YouTube2D Flash Animator at YouTube