Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chonva Gallien

Lafayette

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Lafayette
11.2021 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Maintained a high level of professionalism when dealing with difficult customers.

Cashier

Target
Lafayette
09.2017 - 11.2021
  • Provided a positive customer experience with fair friendly and courteous service
  • Registered sales on a cash register by scanning items, itemizing and totaling customers, purchases
  • Resolved customer issues and answered questions bags purchases, if needed processes return transactions
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Issued receipts, refunds, credits or change due to customers.

Manager

Taco Bell
Lafayette
10.2008 - 09.2017
  • Customer service, managing a crew 5-8 people inventory, stocking doing the truck, deposits
  • Recruited and trained new employees to meet job requirements.
  • Ensured compliance with industry regulations and company policies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

College Degree - Medical Assisting

Delta College
Lafayette, LA
10.2015

High school diploma -

Carencro High School
Carencro, LA
05.2009

Skills

  • Customer service
  • Conflict resolution
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Time management
  • Technical troubleshooting
  • Multi-task management
  • Quality assurance controls
  • Team collaboration

Timeline

Customer Service Representative

Teleperformance USA
11.2021 - Current

Cashier

Target
09.2017 - 11.2021

Manager

Taco Bell
10.2008 - 09.2017

College Degree - Medical Assisting

Delta College

High school diploma -

Carencro High School
Chonva Gallien